Senior Specialist, HCMC Operations

American Hospital Association; Chicago (IL); Hybrid; USD 79,000 - 119,000; Full time

Benefits offered by this job

Medical/dental coverage

Vision care

401(k)

PTO/holidays

Job summary

The American Hospital Association (AHA) in Chicago is seeking an experienced Operations Manager to lead day-to-day operational functions for the Hospital Capacity Management Consortium. You will align workflows with organizational goals, monitor performance, and drive cross-functional collaboration across staff, leadership, vendors, and partners.

Responsibilities include budget tracking, SOP development, and process improvements to boost efficiency and accountability.

Qualifications

• Bachelor's degree in operations, project management, communications, business or related field.
• 5+ years Operations/office management experience.
• Knowledge of project management, budgeting/tracking, process improvement and communications.
• Proficiency in Microsoft Office Suite, AMS, and other relevant technology.

Responsibilities

• Oversees day-to-day operational activities ensuring alignment with goals and annual operating plans.
• Monitors project progress, identifies barriers, and supports timely resolution of issues.
• Manages internal processes, timelines, and deliverables for organizational alignment.
• Facilitates cross-functional communication among staff, leadership, vendors, and partners.
• Assists with budget tracking, expense monitoring, invoicing, reporting, and resource planning.
• Develops, documents and improves SOPs, workflows and administrative systems.
• Identifies opportunities to streamline operations and improve service delivery.
• Utilizes data and tools to support organizational needs and performance reporting.
• Prepares reports and operational summaries for leadership or governance groups.
• Manages vendor relationships and service agreements.

Skills

Operations management

Project management

Budgeting/tracking

Process improvement

Communication

AMS proficiency

Microsoft Office

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in operations, project management, communications, business or related field

Tools

AMS

Microsoft Office Suite

Job description

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely. This position is located in Chicago.

Responsible for effectively managing the day-to-day operational functions for the Hospital Capacity Management Consortium (HCMC), ensuring that systems, processes, programs, and administrative workflows are aligned with organizational goals and priorities. Facilitates cross-functional activities, supports project execution, monitors operational performance, and recommends improvements in efficiency, communication, and accountability across the organization.

Essential Functions

• Oversees day-to-day operational activities to ensure efficient, consistent, and effective workflow across the organization that align with organizational goals, priorities, and annual operating plans.
• Monitors project progress, identifies barriers, and supports timely resolution of operational issues.
• Manages internal processes, procedures, timelines, and deliverables to ensure operational alignment and accountability.
• Facilitates cross-functional communication among staff, leadership, committees, vendors, and external partners.
• Assists with budget tracking, expense monitoring, invoicing, reporting, and resource planning.
• Develops, documents, and improves standard operating procedures, workflows and administrative systems.
• Identifies opportunities to streamline operations, improve service delivery and strengthen organizational effectiveness.
• Utilizes technology, data, and administrative tools to improve efficiency and support organizational needs.
• Stays abreast of trends to enhance program delivery.
• Contributes to meeting planning, agenda development, logistics, follow-up tracking, and documentation of action items.
• Maintains accurate records, dashboards, reports, and performance metrics to support decision-making.
• Prepares reports, status updates, briefing materials, and operational summaries for leadership or governance groups.
• Manages vendor relationships, contracts, service agreements, and operational deliverables.
• Ensures member, customer, or stakeholder inquiries and requests are handled promptly and professionally.
• Ensures compliance with organizational policies, deadlines, documentation standards, and administrative requirements.
• Performs other duties as assigned.

Minimum Qualifications

• Education Bachelor's Degree Operations, project management, communications, business or related field
• Work Experience 5+ years Operations/office management experience
• Preferred Minimum Qualifications: Knowledge, Skills and Abilities Knowledge of project management, budgeting/tracking, process improvement and communications - Required Proficiency in Microsoft Office Suite, Association Management Systems (AMS), and other relevant technology - Required Ability to collaborate and interact with all levels of organization - Required Ability to manage multiple priorities while working in a fast-paced environment - Required Excellent attention to detail - Required Excellent verbal and written communication skills - Required

Salary Information

Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Salary Range - Minimum: 79000 Salary Range - Midpoint: 99000 Salary Range - Maximum: 119000 We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

Equal Opportunity Employer

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call [phone] and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information. The AHA participates in the E-Verify Program.

About Us

#LI-Hybrid At the core of our mission, are our employees. At AHA, you will see that we work to give you autonomy, creating an environment that allows your experience and ideas to enhance our organization as we work to advance health in America. At AHA, you'll find support for your career through training and development programs and opportunities to expand your skills and knowledge. We'll help you reach your potential and advance your career by keeping you apprised of new job opportunities within our organization. The AHA team comes from a wide array of backgrounds and education across two U.S. offices and approximately 500 individuals. We are proud of our workforce and our commitment to equal opportunity for all, consistent with all applicable Federal anti-discrimination laws.