Senior Specialist, Epic Solution Delivery (Ambulatory)

interwellhealth; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Interwell Health is seeking an Ambulatory Senior Specialist on the Epic Solution Delivery team to provide expert support across multiple Epic modules and guide complex development efforts. You will oversee full product lifecycles and act as a liaison between technical teams and stakeholders, mentoring teammates and ensuring quality.

In this role you'll lead design and configuration for advanced Epic workflows, assist with project management, perform QA/testing, and train end-users while adapting

Qualifications

• 5+ years of healthcare IT, Epic product development or enterprise software delivery.
• 5+ years of Epic experience with configurations and workflows.
• Advanced understanding of the Epic system across multiple modules.
• EpicCare Ambulatory certification and ongoing maintenance.
• Ability to lead smaller project teams without supervision.
• Strong project management, risk tracking, and reporting.
• Excellent problem-solving and troubleshooting capabilities.
• Strong client-facing communication and interpersonal skills.
• Willingness to adapt to rapid changes in the workplace.

Responsibilities

• Complex design and configuration of Epic solutions for custom workflows.
• Project management support, planning, scheduling, and resource allocation.
• Mentorship to Analysts and Senior Analysts on tasks and configurations.
• Quality assurance and testing to ensure user requirements are met.
• Stakeholder interaction and knowledge transfer to end-users.
• Provide innovative ideas to improve Epic system efficiency and UX.

Skills

Epic expertise

Healthcare IT

Project leadership

Communication

Education

Associate's Degree in Healthcare/IT

Job description

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare-with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

As an Ambulatory Senior Specialist on the Epic Solution Delivery team

you will provide expert level support across multiple Epic modules, supporting complex development efforts and cross-functional projects. You will assist with overseeing full product lifecycles, and act as a key liaison between technical teams and stakeholders. In this role, you also mentor team members, ensure quality standards, and help shape the long-term vision for Epic system enhancements.

The work you will do:

• Complex Design and Configuration: Involved in more complex design work, including conducting workflow assessments and proposing advanced Epic solutions for custom workflows or integrations. Reviews and analyzes detailed requirements and works to ensure proper implementation of solutions.


• Project Management Support: Assists with project management tasks, such as planning, scheduling, and resource allocation for Epic implementation projects. Leads smaller projects and development initiatives within Epic application. The Senior Specialist may take ownership of specific features, smaller development projects, and lead configuration and design for a module or advanced feature.


• Mentorship: Provides guidance and mentorship to Analysts and Senior Analysts on project tasks, troubleshooting, and Epic configurations.


• Quality Assurance & Testing: Ensures that systems meet user requirements by conducting detailed testing and validation. Identifies and corrects complex issues with no supervision.


• Stakeholder Interaction: Engages with clients and internal stakeholders more directly, ensuring system requirements are understood and met. Responsible for knowledge transfer/training of build solutions to end-users.


• Innovation and Feedback: Provides innovative ideas to stakeholders in support of improving system efficiency and user experience. Routinely provides regular feedback to Epic on possible improvements to the Epic system.

What you’ll need:

• 5+ years of experience in healthcare IT, Epic product development, and/or enterprise software delivery


• 5+ years of Epic experience, with a deep understanding of Epic system configurations, workflows, and best practices.


• Associate's Degree in Healthcare, Information Technology, Informatics, or related fields or equivalent experience


• Advanced understanding of the Epic system and deep technical knowledge across multiple Epic modules


• Required Epic certification in one or more relevant applications completed and maintained: EpicCare Ambulatory


• Ability to take initiative and lead smaller project teams and development initiatives without supervision.


• Strong project management skills, including progress reporting, risk management and time tracking


• Excellent problem-solving and troubleshooting capabilities.


• Strong communication and interpersonal skills for client-facing tasks and team leadership.


• The willingness and ability to adapt to rapid changes in the workplace, including but not limited to scheduling adjustments, workflows, policies, or processes.


• The ability to maintain agility & flexibility to changing business needs is essential

Our mission and values

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values:

• We care deeply about the people we serve.


• We are better when we work together.


• Humility is a source of our strength.


• We bring joy to our work.


• We deliver on our promises.


• We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Oh, and one more thing ... a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you'd be a great fit, but don't necessarily meet every single requirement on one of our job openings, please still apply. We'd love to consider your application!