Sr. E-Commerce Operations Specialist, Amazon - Marketplace Partnership

Frontrowgroup; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

20 days paid time off

Summer Fridays

Wellness and commuter benefits

Fun, consultative team environment

Job summary

Frontrowgroup is seeking a Sr. E-Commerce Operations Specialist who will manage the operational backbone of Amazon accounts for various brands in the Health and Wellness sectors. Responsibilities include account health management, listing accuracy, and fulfillment coordination.

The ideal candidate has over 3 years of Amazon Seller Central experience and strong analytical skills. The position offers a hybrid work environment, health benefits, and paid time off.

Qualifications

• 3+ years of experience in Amazon Seller Central operations.
• Strong understanding of FBA operations including shipment creation and inventory reconciliation.
• Proficiency in Excel/Google Sheets.

Responsibilities

• Monitor account health and resolve policy violations.
• Lead the listing lifecycle and ensure content accuracy.
• Collaborate with cross-functional teams to track deliverables.

Skills

Amazon Seller Central operations

Listing feeds

FBA operations

Excel/Google Sheets

Project management tools (Asana)

Analytical skills

Communication skills

SQL for data querying

Tools

Asana

NetSuite

Job description

Sr. E-Commerce Operations Specialist, Amazon - Marketplace Partnership

• Full-time
• Hybrid

New York

Role Overview

The Sr. E-Commerce Operations Specialist will own the operational backbone of Amazon accounts across a portfolio of brands within the Health, Wellness, Beauty, and CPG categories. This person will be responsible for day-to-day account health, listing accuracy, feed management, fulfillment coordination, compliance enforcement, and brand protection serving as the primary operational point of contact between internal teams, brand partners, and Amazon support.

Key Responsibilities

Marketplace Operations

Serve as the first line of defence on account health across all managed brands. Monitor and resolve performance notifications, policy violations, stranded inventory, restricted ASINs, duplicate listings, and unfulfillable inventory daily.

Lead the full listing lifecycle, from new ASIN creation to ongoing content updates, using flat files (inventory loader, listing loader, image feeds) and Seller Central tools. Ensure listing accuracy, A+ Content integrity, and category compliance.

Own feed creation and submission workflows. Validate flat file data against internal systems before upload and troubleshoot rejected feeds.

Track and manage Amazon support cases with consistent follow-ups. Provide status updates to cross-functional teams and elevate where necessary to drive resolution.

Maintain current knowledge of Amazon compliance policies (restricted products, product safety, claims, certifications). Proactively audit listings and flag risks before they become enforcement actions.

Support brand registry applications, trademark filings, and IP enforcement. Monitor for unauthorized sellers, counterfeit activity, and listing hijacks using Amazon Brand Protection tools (Transparency, Project Zero, Report a Violation).

Lead the operational setup for new brands in our internal systems and on Amazon, including catalog creation, image uploads, and initial listing audits.

Cross-Functional Collaboration

Collaborate with Media, Creative, Supply Chain, and Brand Management teams using Asana to track project timelines, new product launches, and operational deliverables.

Understand how listing changes, suppression, and inventory issues affect advertising performance. Coordinate with the media team to minimize disruption during content or catalog updates.

Share emerging platform updates, policy changes, and operational best practices with peers to elevate the quality and efficiency of the team’s output.

Inventory & Fulfillment Operations

Manage FBA inbound shipment creation, monitor receiving discrepancies, track removal orders, and handle hazmat documentation for applicable SKUs.

Identify and file claims for lost, damaged, or misrouted inventory. Track reimbursement status and reconcile against expected amounts.

Support Fulfilled by Merchant workflows where applicable, including coordination with 3PL partners on shipping, labeling, and SLA compliance.

Reconcile purchase orders and invoices, ensuring alignment between vendor records, Amazon, and 3PL warehouse data.

Track inventory levels across FBA and 3PL locations. Flag low-stock and overstock situations and coordinate replenishment with the supply chain team.

Requirements

• 3+ years of hands‑on Amazon Seller Central operations experience, ideally within an agency or multi‑brand environment.
• Deep fluency with flat files, listing feeds, and Amazon catalog tools.
• Strong understanding of FBA operations, including shipment creation, inventory reconciliation, and reimbursement workflows.
• Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, macros).
• Experience with project management tools (Asana preferred).
• Detail‑oriented with strong analytical, research, and problem‑solving skills.
• Excellent written and verbal communication skills.
• Experience with SQL for data querying and reporting is a plus.
• Background in health, wellness, beauty, or supplement categories is beneficial.
• Prior experience with IP/trademark management and Amazon Brand Registry is advantageous.
• Familiarity with A+ Content creation and listing optimization best practices is a plus.
• Experience with OMS/ERP systems (e.g., NetSuite) or multi‑marketplace operations (Walmart, TikTok Shop) is a plus.

Benefits

• Health, dental, and vision insurance.
• 20 days paid time off.
• Summer Fridays.
• Wellness and commuter benefits.
• Fun, consultative team environment.

Location: SoHo, New York City (hybrid); offices in San Diego, Hamburg, and Bratislava.