Senior Specialist - Client Support

CIBC US; Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Wellbeing support

MomentMakers program

Job summary

CIBC in Chicago is seeking a Specialist, Client Support to provide high-quality service to clients and prospects in Commercial Banking. You will liaise with the business and clients to address requests with care and accuracy.

This role supports a hybrid work arrangement, with local candidates in Chicago, IL; you will engage clients, maintain clear communication, and help meet their cash management and loan needs while building strong relationships.

Responsibilities

• Provide support and high quality customer service to clients and prospects in Commercial Banking.
• Address client requests via calls and emails in a professional and client-focused manner.
• Collaborate with Relationship Managers to meet client needs.

Skills

Account Maintenance

Client Onboarding

Customer Experience (CX)

Customer Service

Documentations

Loan

Money Movement

Overdrafts

Wire Transfer

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role requires solid written, verbal, interpersonal and organizational skills. The Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

How You’ll Succeed

• Client engagement – Getting to know your clients and understand their priorities to use your knowledge of cash management, loan experience, and portfolio management to help clients meet their goals.
• Relationship building – Grow your internal network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.
• Strategic Minded – You’ll build and execute on communication strategies with the support of the Relationship Managers to use your critical thinking skills to assist the client with their daily needs.

Who You Are

• You demonstrate experience in supporting high profile clients working in a fast-paced environment.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You are a strong communicator. You understand the importance of communication (oral and written) and problem-solving skills, including effective engagement with our business partners, including senior management.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range $80,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-120 S LaSalle St

Employment Type

Regular

Weekly Hours

40

Skills

Account Maintenance, Client Onboarding, Customer Experience (CX), Customer Service, Documentations, Loan, Money Movement, Overdrafts, Wire Transfer