Senior Client Specialist - Client Support

Canadian Imperial Bank of Commerce; Chicago (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Life Insurance

Disability

Other Insurance Plans

Paid Time Off

Holidays

401(k)

other special perks reserved for our团队

Job summary

Canadian Imperial Bank of Commerce (CIBC) in Chicago is seeking a Senior Client Specialist to support the US Specialty Deposits line, focusing on AML High Risk periodic refreshes and seven-year refreshes. This role offers a hybrid work arrangement, with local candidates in Chicago, IL or surrounding areas encouraged to apply.

You will engage with clients, deliver compliant solutions, and collaborate with senior management while maintaining high standards of service and data-driven decision

Qualifications

• Experience leading AML High Risk periodic refreshes for the portfolio and meeting compliance deadlines.
• Strong client focus and ability to communicate effectively with business partners and senior management.
• Excellent written and oral communication and problem-solving skills.
• Ability to notice details and exercise critical thinking.

Responsibilities

• Lead and coordinate AML High Risk periodic refreshes for the portfolio and ensure on-time completion.
• Provide general client service support as needed.
• Monitor review status and assist with adherence to deadlines in coordination with stakeholders.

Skills

Active Listening

Client Service

Customer Experience

Internal Controls

Interpersonal Communication

Operational Efficiency

Service Improvement

Work Collaboratively

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com

What you’ll be doing

This Senior Client Specialist role supports the US Specialty Deposits line of business. The position will focus primarily on AML High Risk periodic refreshes and seven-year refreshes across the group’s portfolio, while also providing general client service support as needed. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

How you will succeed

You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do. You're driven by collective success. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life. You give meaning to data. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Values matter to you. You bring your real self to work, and you live our values – trust, teamwork, and accountability.

Who You Are

You demonstrated experience in leading and coordinating AML High Risk periodic refreshes for the portfolio and supporting compliance deadlines by monitoring review status and driving timely completion. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You are a strong communicator. You understand the importance of communication (oral and written) and problem-solving skills, including effective engagement with our business partners, including senior management. You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

At CIBC, we offer a competitive total rewards package.

This role has an expected salary range of $80,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.

CIBC offers a full range of benefits and programs to meet our employee’s needs; including

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance
• Disability
• Other Insurance Plans
• Paid Time Off (including Sick Leave, Parental Leave and Vacation)
• Holidays
• 401(k)
• other special perks reserved for our team members

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact [e-mail]. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions

Job Location: IL-120 S LaSalle St

Employment Type: Regular

Weekly Hours: 40

Skills

• Active Listening
• Client Service
• Customer Experience (CX)
• Internal Controls
• Interpersonal Communication
• Operational Efficiency
• Service Improvement
• Work Collaboratively

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.