Senior Specialist, Client Services Continuous Improvement

SEPHORA; San Francisco (CA); Hybrid; USD 103,000 - 115,000; Full time

Benefits offered by this job

Health plan

401k with match

Paid time off (PTO)

Tuition reimbursement

Employee discount on Sephora products

Volunteer and donation matching

Job summary

Sephora is seeking a Continuous Improvement Senior Specialist in San Francisco. You will drive operational enhancements across Client Services, leading cross-functional projects, documenting processes, and delivering scalable solutions to improve client experience and service delivery.

You will coordinate with Technology, Operations, Legal, HR, and more to ensure timely delivery, maintain reporting, and surface opportunities for improvement that align with Sephora's goal of exceptional,

Qualifications

• 4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles.
• 3 to 5 years of experience supporting cross-functional initiatives involving technology, process changes, or new program launches.
• 2 to 4 years of experience developing or maintaining reporting and analysis to track operational performance, project progress, or client experience indicators.
• Strong analytical and problem-solving skills, including the ability to assess ambiguous issues, perform root cause analysis, and develop scalable solutions.
• Working knowledge of project management fundamentals, including gathering requirements, building timelines, and managing risks and dependencies.
• Strong technical aptitude and comfort working within systems, tools, and workflows.
• Excellent written and verbal communication skills, with the ability to clearly explain complex or technical concepts to diverse audiences.
• A proactive, highly organized, solutions-driven mindset with strong ownership, follow-through, and commitment to continuous improvement and client-centric outcomes.

Responsibilities

• Support end-to-end execution of cross-functional projects and new initiatives within Client Services, including technology enhancements, process changes, and operational improvements.
• Coordinate tasks, timelines, documentation, and dependencies to help initiatives move forward efficiently and deliver intended outcomes.
• Identify inefficiencies and assess complex operational or technical issues impacting client experience, service delivery, or operational effectiveness.
• Apply structured problem solving, root cause analysis, and process evaluation to recommend practical, scalable solutions.
• Support the rollout and adoption of new processes, tools, and system changes by documenting procedures, clarifying functionality, and resolving implementation issues.
• Partner cross-functionally with Technology, Operations, Legal, HR, and other internal teams to gather requirements, address gaps, and support initiative delivery.
• Serve as a key liaison between Client Services and Client Engineering within IT to support time-sensitive technical issues and large-scale initiatives.
• Build and maintain reporting to track project progress, operational performance, and client experience trends.
• Surface insights, risks, and improvement opportunities, incorporating voice-of-the-client and frontline feedback into recommendations.
• Manage multiple projects or issues with agility, precision, and expertise while navigating shifting priorities.

Skills

Project delivery

Cross-functional collaboration

Root cause analysis

Structured problem solving

Reporting and analytics

Communication skills

Process improvement

Project management basics

Job description

Job ID: 292709

Location Name: CA-FSC SF Off (0174)

Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)

Job Type: Full Time

Position Type: Regular

Job Function: Digital/E-Commerce

Work Location: Hybrid - San Francisco

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow up? As Continuous Improvement Senior Specialist, you’ll support Client Services by driving operational improvements through project execution, new initiative support, and technical problem solving. The work you do will impact beauty as you help improve client experience, service delivery, and operational effectiveness across Sephora’s Client Services organization.

You’ll be part of a team that’s united in beauty, supported by those who are equally passionate about providing exceptional, personalized service, solving complex issues, and creating scalable improvements that help Sephora deliver best-in-class experiences for every client.

What You’ll Do

• Support end-to-end execution of cross-functional projects and new initiatives within Client Services, including technology enhancements, process changes, and operational improvements.
• Coordinate tasks, timelines, documentation, and dependencies to help initiatives move forward efficiently and deliver intended outcomes.
• Identify inefficiencies and assess complex operational or technical issues impacting client experience, service delivery, or operational effectiveness.
• Apply structured problem solving, root cause analysis, and process evaluation to recommend practical, scalable solutions.
• Support the rollout and adoption of new processes, tools, and system changes by documenting procedures, clarifying functionality, and resolving implementation issues.
• Partner cross-functionally with Technology, Operations, Legal, HR, and other internal teams to gather requirements, address gaps, and support initiative delivery.
• Serve as a key liaison between Client Services and Client Engineering within IT to support time-sensitive technical issues and large-scale initiatives.
• Build and maintain reporting to track project progress, operational performance, and client experience trends.
• Surface insights, risks, and improvement opportunities, incorporating voice-of-the-client and frontline feedback into recommendations.
• Manage multiple projects or issues with agility, precision, and expertise while navigating shifting priorities.

What You’ll Bring

• 4 to 6 years of experience in project support, continuous improvement, operations, business analysis, or technical problem-solving roles.
• 3 to 5 years of experience supporting cross-functional initiatives involving technology, process changes, or new program launches.
• 2 to 4 years of experience developing or maintaining reporting and analysis to track operational performance, project progress, or client experience indicators.
• Strong analytical and problem-solving skills, including the ability to assess ambiguous issues, perform root cause analysis, and develop scalable solutions.
• Working knowledge of project management fundamentals, including gathering requirements, building timelines, and managing risks and dependencies.
• Strong technical aptitude and comfort working within systems, tools, and workflows.
• Excellent written and verbal communication skills, with the ability to clearly explain complex or technical concepts to diverse audiences.
• A proactive, highly organized, solutions-driven mindset with strong ownership, follow-through, and commitment to continuous improvement and client-centric outcomes.

What You’ll Get

The annual base salary range for this position is $102,510.00 - $114,570.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.Individuals employed in this position may also be eligible to earn bonuses.This job will be posted for a minimum of five days.

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career transformation starts here, with opportunities that will challenge, stretch and develop your skills.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) that your individual voice is a part of.

Rewards As Unique As You

• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance. You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation ta applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Join Us and Belong to Something Beautiful