Senior Specialist, Client Operations

BNY; Los Angeles (CA); On-site; USD 58,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Wellbeing programs

Paid volunteer time

Global resources

Job summary

BNY is seeking a Senior Specialist, Client Operations in Los Angeles, CA to join the team and help shape client service strategies. The role requires in-office presence four days a week and offers exposure to a global financial services environment.

You will lead initiatives to improve client satisfaction, ensure regulatory compliance, collaborate with cross-functional teams, and translate client feedback into actionable improvements.

Qualifications

• Bachelor’s degree in business, Finance, or related field.
• Advanced degree or FINRA licenses or professional certifications preferred.
• 4–7 years of experience; securities brokerage experience preferred.
• Strong analytical and problem-solving abilities; able to interpret complex data.

Responsibilities

• Develop and implement client service strategies using industry best practices.
• Lead initiatives to improve client satisfaction and operational efficiency.
• Ensure regulatory compliance and up-to-date knowledge of standards.
• Collaborate with cross-functional teams to resolve complex client issues.
• Provide guidance to internal teams and clients to foster excellence.
• Analyze client feedback and data to drive improvements and decisions.

Skills

Analytical skills

Problem-solving

Communication skills

Interpersonal skills

Client service operations

Education

Bachelor’s degree in business or finance

Advanced degree or FINRA licenses preferred

Job description

Senior Specialist, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Job Description

We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our team. This role is located in Los Angeles, CA – 4 days in office required.

Responsibilities

• Develop and implement client service strategies by utilizing in‑depth knowledge of client operations and industry best practices.
• Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.
• Ensure compliance with regulatory requirements and company policies by maintaining up‑to‑date knowledge of industry standards and implementing necessary changes.
• Collaborate with cross‑functional teams to address client needs and resolve complex issues, demonstrating strong problem‑solving skills.
• Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.
• Analyze client feedback and operational data to drive improvements and inform strategic decision‑making.

Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• Advanced degree, FINRA security licenses or professional certification preferred.
• 4‑7 years of professional experience, securities brokerage experience preferred.
• Strong analytical and problem‑solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.

Our Recent Awards

• America’s Most Innovative Companies, Fortune 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC 2025

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $58,000 and $120,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long‑term incentive packages, and company‑sponsored benefit programs.

This position is at‑will and the company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, company or individual department/team.