Senior Specialist, Account Management

Cardinal Health, Inc.; Northern (KY); On-site; USD 57,000 - 82,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account

401k savings plan

Access to wages before pay day

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. is seeking an Account Manager in the United States with 2–4 years of customer management experience to cultivate and maintain key customer relationships. The role includes travel to Washington and Colorado, and requires strong communication and MS Office proficiency to drive service excellence and growth.

The position emphasizes proactive account reviews, issue resolution, and quarterly KPI tracking, with a focus on ensuring flawless service and long-term customer retention.

Qualifications

• Bachelor's degree or equivalent work experience
• 2–4 years of customer management experience
• Strong communication skills
• Proficient in MS Office (Excel, PowerPoint, Word, Outlook)
• Ability to work in a fast-paced, collaborative environment
• Willingness to travel up to 35%

Responsibilities

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
• Track, measure, and report key performance indicators monthly
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Skills

Communication skills

Team collaboration

Adaptability

Education

Bachelor's degree in related field

Tools

MS Office

Excel

PowerPoint

Word

Outlook

Job description

What Account Management contributes to Cardinal Health:

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

This role has quarterly travel to Washington and Colorado, as well as additional travel as needed. Candidates must be available to support customers during their respective time zones.

Responsibilities:

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs
• Bridge relationships between the customer’s supply chain team and internal Cardinal Health teams to ensure flawless service
• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives
• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions
• Resolve open order issues by reviewing open order and exception reports, analyzing trends, and partnering with customer to take alternative actions as needed.
• Advocate for customer and partner across Cardinal Health servicing teams to bring rapid and effective resolution to customer’s issues, requests and initiatives
• Track, measure, and report key performance indicators monthly
• Build and maintain long-term trusted relationships with customer to support retention and growth of the account

Qualifications:

• Bachelor's degree in related field, or equivalent work experience, preferred
• 2-4 years of customer management experience, preferred
• Strong communication skills, preferred
• Strong knowledge of MS Office applications (Excel, PowerPoint, Word and Outlook), preferred
• Demonstrated ability to work in a fast-paced, collaborative environment, preferred
• Highly motivated, creative, able to operate effectively within a team, preferred
• May require up to 35% travel, client onsite visits and adherence to client/facility policies as well as vendor credentialling requirements.

What is expected of you and others at this level:

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated salary range:$57,000.00 - $81,600.00

Bonus eligible:No

Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close:12/06/2026

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.