Senior Specialist 2, Information Technology Technical Support & Maintenance

Halozyme Therapeutics, Inc.; San Diego (CA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

The role requires hands-on experience with NetSuite, scripting, and reporting, and involves collaboration with finance, procurement, supply chain, manufacturing and QA teams.

Qualifications

• At least 8 years in IT with NetSuite ERP support (tech/functional).
• Familiar with Workato or similar integration platforms.
• Experience with AP automation tools (Zone preferred) and RF-SMART.
• Understanding SOX and GxP compliance in IT context.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication and documentation.
• Experience with SuiteScript/JavaScript scripting is preferred.
• Background in life sciences or regulated environments preferred.

Responsibilities

• Provide Tier 1 and 2 NetSuite support across Finance, Procurement, Supply Chain, Manufacturing and Quality.
• Coordinate NetSuite releases, patches, and changes; test and deploy updates.
• Monitor integrations with Workato, Zone, and RF-SMART; resolve errors.
• Maintain system configurations and audit trails for SOX and GxP.
• Create user guides and training for NetSuite and integrated tools.
• Perform routine health checks, data validation, and maintenance tasks.
• Assist internal audit and QA with compliance reviews and documentation.
• Identify opportunities for ERP and automation improvements.

Skills

NetSuite ERP

Workato integration

AP automation tools

SuiteScript/JavaScript

SOX/GxP compliance

Troubleshooting

Documentation

Communication

Education

Bachelor's degree in IT or related field

NetSuite Administrator or SuiteFoundation certification (preferred)

Tools

Workato

Zone

RF-SMART

Job description

## Senior Specialist 2, Information Technology Technical Support & MaintenanceApplylocations: San Diegotime type: Full timeposted on: Posted Yesterdayjob requisition id: R0001245Save time and apply through your LinkedIn account. Click the Apply with LinkedIn button and your LinkedIn profile will be imported into our site. In order to move forward, you will need to create an account. Your password must be eight characters long, contain at least one special character, one capital letter and a number. We look forward to discovering your talents.**POSITION SUMMARY:**The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role will provide day-to-day technical support, manage system maintenance activities, assist with planned releases and approved changes, maintain user-level security, troubleshoot integration issues, and ensure systems operate in alignment with SOX (Sarbanes-Oxley) and GxP (Good Practice) compliance requirements.**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:**These may include but are not limited to:NetSuite Support* Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing and Quality.* Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.* Coordinate and support planned NetSuite releases, patches, and approved system changes.* Assist in testing and deploying NetSuite updates, customizations, and new features.* Maintain system configurations and ensure proper documentation of changes.Integration Support* Monitor and support integrations between NetSuite and: + Workato (for automated workflows and data sync) + Zone (AP automation tool) + RF-SMART (for warehouse and inventory operations)* Collaborate with vendors and internal teams to resolve integration errors and optimize performance.* Document integration workflows and maintain configuration records.Compliance & Governance* Ensure all system configurations, workflows, and access controls adhere to SOX (Sarbanes-Oxley) compliance standards, including audit trail integrity and segregation of duties.* Support GxP (Good Practice) compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.* Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements.User Training & Documentation* Create and maintain user guides, FAQs, and training materials for NetSuite and integrated tools.* Conduct onboarding and refresher training sessions for end users.System Monitoring & Maintenance* Perform routine system health checks, data validations, and performance monitoring.* Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates.* Support audit and compliance efforts by ensuring proper access controls and data integrity.Continuous Improvement* Identify opportunities to improve system usability, efficiency, and reliability.* Participate in enhancement projects and cross-functional initiatives related to ERP and automation.* Other duties as assigned**EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:*** At least 8 years of IT experience with at least 2 years of experience supporting NetSuite ERP in a technical or functional role.* An equivalent combination of experience and education may be considered* Familiarity with Workato or similar integration platforms.* Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred).* Understanding of SOX and GxP compliance requirements in an IT or systems context.* Strong troubleshooting and analytical skills.* Excellent communication and documentation abilities.* NetSuite Administrator or SuiteFoundation certification is preferred.* Experience with scripting (SuiteScript, JavaScript) or integration logic is preferred.* Background in supporting validated systems in a life sciences or regulated environment is preferred.**ENVIRONMENTAL CONDITIONS:**Physical Activities: On a continuous basis, be at a desk for a long period of time; intermittently answer the telephone and type on a computer. Some walking and lifting up to 20 lbs. may be required. The noise level in the work environment is usually low to moderate.The physical requirements described above are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities of this job.Laboratory Activities, if applicable: Biology and chemical laboratory environments experience needed. Environmental health and safety requirements also apply.**TRAVEL:**Travel may be required up to 5% of your time.