Senior Solutions Engineering

Karat; Lorida (FL); Remote; USD 120,000 - 180,000; Full time

Job summary

Karat is seeking a Senior Solutions Engineer to act as the strategic technical bridge between Karat and enterprise clients. You will analyze performance metrics, craft tailored technical proposals, and guide clients through the deployment lifecycle.

Working 100% remotely, you will collaborate with our content and data teams, lead executive trainings, and support customers to maximize value from Karat's interview platform.

Qualifications

• 7+ years of professional work experience in strategic technical account management, client success engineering, or solutions deployment engineering.
• Strong working knowledge of SQL.
• Client-facing experience with technical customers required.

Responsibilities

• Serve as the principal technical advisor to enterprise clients and be the authoritative voice on Karat's solutions.
• Analyze performance metrics and translate findings into actionable recommendations for client partnerships.
• Develop tailored technical proposals and lead executive-level trainings for client stakeholders.
• Collaborate with Software Engineers, Content, and Data teams to ensure precise solution delivery.
• Travel up to 20% for strategic face-to-face meetings with enterprise prospects and events.

Skills

SQL

Client-facing

Technical consulting

Strategic account management

SaaS

Job description

We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.
Come join our Go-to-Market Deployment team
Our GTM Customer Deployment team is where technical expertise meets strategic partnership. We're the bridge between Karat's platform and our enterprise clients' success. From initial implementation through ongoing optimization, we use deep technical consultation, data-driven performance analysis, and hands‑on collaboration with clients' engineering teams to ensure every partnership delivers measurable hiring outcomes.

As a Senior Solutions Engineer, you will serve as the strategic technical bridge between Karat and its clients. Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey. Working closely with our interview content team and data engineers, you'll analyze performance metrics, develop tailored proposals, and strengthen client relationships to ensure they consistently meet their hiring goals through our fair, predictive, and enjoyable interview process.
This role will require up to 20% travel for strategic face‑to‑face meetings with enterprise prospects and industry events.

Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships.
Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM.
Work strategically with the Company's GTM team throughout the entire customer lifecycle, including:

• Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance,
• Designing and delivering executive-level training sessions for client stakeholders.

Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships.
Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients.

7+ years of professional work experience in one of the following:

• ~ Strategic technical account management, client success engineering, or solutions/deployment engineering, OR;
• ~ SaaS/technical/financial services consulting with a focus on technical implementation, OR;
• ~ Software Engineering

• able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes
• Strong working knowledge of SQL
• Client-facing experience with technical customers required

While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Applications from other states will not be considered at this time.
Immigration sponsorship is not available.
We structure our compensation into geographic tiers based on market data and regional economic factors.
Please refer to our geographic classification document to view which tier applies to your location. By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. stereotyping) from ever gaining a foothold in our office. If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.