Senior Solutions Engineer, Strategic

Atlassian; Jackson (TN); Remote; USD 150,000 - 185,000; Full time

Job summary

Atlassian seeks a Senior Solutions Engineer, Strategic to be a product expert in the sales cycle, solving complex customer problems with our suite of products and helping close enterprise deals. You will partner with sales teams and account teams across large, global accounts and build relationships with executive stakeholders.

You will lead demonstrations, map customer needs to Atlassian solutions, and collaborate with cross-functional teams to move deals forward.

Qualifications

• Experience in B2B software pre-sales or solutions engineering preferred.
• Strong communication and presentation skills.

Responsibilities

• Partner with sales teams and account teams on enterprise deals.
• Engage with C-level stakeholders and drive long-standing relationships.
• Understand customer pain points and map them to Atlassian products and solutions.
• Lead value-based demonstrations, standard and customized.
• Guide customer technical needs to gain buy-in for Atlassian products.
• Collaborate with cross-functional teams to align on customer outcomes.

Job description

Sales | New York, United States | Remote, Remote | Austin, United States | Washington DC, United States | Full-Time

Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Atlassian is looking for a Senior Solutions Engineer, Strategic for our strategic business that's passionate about being a product expert in the sales cycle, solving our customer's hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on!

In This Job, You Will:

• Partner with sales teams, partners and larger account teams on transformation deals in large, global accounts with multi-million dollar spend thresholds
• Engage and build relationships with customers at the C-level and other executive levels, driving to long-standing relationships across the organization
• participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
• Probe for and identify additional opportunities for cross-product/solution expansion
• investigate, discover, and assess client pain points
• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
• have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
• Lead compelling value-based demonstrations, both standard and customized
• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
• Proactively forge strong partnerships with your aligned strategic account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
• Help lead cross-functional teams to best support the customer and march toward the same goals
• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

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