Senior Solutions Engineer, APD

cccis; Chicago Heights (IL); On-site; USD 106,000 - 150,000; Full time

Job summary

CCC Intelligent Solutions Inc. is seeking a Senior Solutions Engineer to support its Auto Physical Damage (APD) products.

In a client-facing pre-sales capacity, you will lead carrier process reviews, deliver tailored demonstrations, and translate complex claims workflows into actionable solution strategies that drive adoption and revenue growth. The role welcomes candidates with APD claims or carrier operations experience, knowledge of CCC or similar insurance tech, or enterprise solution

Qualifications

• Five+ years in solution engineering, solution consulting, technical pre-sales, APD claims operations, insurance technology or related fields.
• Experience with APD claims workflows, carrier operations, or enterprise solution engineering is valued.

Responsibilities

• APD expertise and process consulting for client engagements.
• Deliver tailored pre-sales demonstrations and translate product capabilities into client solutions.
• Collaborate with Product, Sales, Marketing, and Implementation to align messaging and client needs.

Tools

PowerPoint

Job description

Salary range is: $106,277.25 - $150,000.00 This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com .

The Role

We are seeking a customer-focused Senior Solutions Engineer to support CCC's Auto Physical Damage Products organization. In this highly visible, client-facing pre-sales role, you will lead carrier process reviews, deliver tailored product demonstrations, and translate complex claims workflows into clear solution strategies that drive adoption, value, and revenue growth across our APD portfolio.

Candidates may bring experience in APD claims or carrier operations, knowledge of CCC or comparable insurance technology solutions, or experience in enterprise solution engineering or technical pre-sales. The strongest candidates will combine experience in at least two of these areas. You will use your operational, product, or solution engineering expertise to uncover client pain points, shape compelling recommendations, and help carriers identify smarter ways to improve APD claims performance. You will serve as a credible advisor who can understand complex workflows and connect operational challenges to practical solution recommendations.

Key Responsibilities

• APD Expertise and Process Consulting
  • Serve as a client-facing expert on Auto Physical Damage claims operations and solutions , bringing knowledge of carrier workflows, organizational structures, and performance drivers to client engagements.
  • Lead highly complex carrier process reviews by conducting client and prospect discovery sessions to map current-state workflows, interpret operational pain points, and translate findings into actionable recommendations and solution designs.
  • Engage stakeholders across multiple levels, from frontline adjusters through senior executives, adapting your communication style to effectively influence operational and strategic audiences.
  • Articulate relevant industry best practices and benchmark client operations against them, positioning yourself as a trusted advisor.
  • Work directly with prospective clients to document configuration requirements, integration needs, and technical constraints.
  • Support APD workflows and solutions related to areas such as estimating, reinspection, repairable claims, and total-loss valuation.
• Pre-Sales Excellence
  • Deliver tailored product demonstrations and solution walkthroughs that connect APD solution capabilities directly to client pain points.
  • Guide technical discovery throughout the sales cycle, equipping sellers with operational and product insight to advance opportunities.
  • Build and deliver executive-ready PowerPoint presentations that clearly articulate client problems, solution value, ROI, and business impact.
  • Create clear technical narratives and reusable enablement materials that translate product capabilities into client-relevant solutions and equip sellers to deliver consistent APD messaging.
  • Anticipate client objections and equip sellers and executives with credible, well-supported responses grounded in product knowledge and industry expertise.
  • Contribute to scalable tools, templates, and processes that improve pre-sales efficiency.
  • Maintain fluency in product capabilities, roadmap priorities, and industry trends to inform client conversations.
• Cross-Functional Collaboration
  • Build strong relationships with Product Management, aligning on client needs and market direction.
  • Serve as a connection point between clients and Product by sharing feedback, market insights, and competitive intelligence.
  • Collaborate with Sales, Product, Marketing, Client Success, and Implementation to ensure alignment on messaging and client needs.
  • Support the transition from sales to implementation by facilitating knowledge transfer and ensuring clear expectations.

Requirements

Five or more years of experience in solution engineering, solution consulting, technical pre-sales, APD claims operations, insurance technology, strategy, or process improvement. Relevant experience in one or more of the following areas: Auto Physical Damage claims or carrier operations ; CCC APD solutions or comparable insurance technology platforms; or enterprise solution engineering, solution consulting, or technical pre-sales. Strong understanding of APD claims workflows , enterprise technology solutions, or the applicati