Senior Solutions Engineer

Refold AI; San Francisco (CA); Sur place; USD 100 000 - 120 000; Plein temps

Résumé du poste

Refold in San Francisco is seeking a Senior Solutions Engineer to own the technical win, run discovery, demos, and architecture conversations from first call to signature. You will build working prototypes against SAP, Oracle, NetSuite, Workday, and Salesforce, turning demos into real value and shaping the platform with your field insights.

Join a fast-growing team moving from slides to working proof points and help accelerate enterprise deployments with security and deployment expertise.

Qualifications

• Proven SE: 5–8 years in solutions engineering, pre‑sales, or technical consulting at a SaaS, data, or AI company.
• Builder, not just a presenter: Hands‑on with APIs and data integration, and fluent enough in Python and/or JavaScript/TypeScript to build a working prototype yourself over a weekend.
• Enterprise systems fluency: Real experience with systems of record — SAP, Oracle, NetSuite, Workday, Salesforce, Dynamics — and the messy parts: custom fields, schema mapping, OAuth, retries, idempotency.
• Sales instinct: You've sold to or with product and professional services teams at software companies and understand what changes when your buyer's customer is the end user.
• Room‑ready: You can hold a CTO's attention, survive a security review, and be the calm one when the demo environment misbehaves.
• High ownership in ambiguity: No playbook exists yet. You'll write it while running live deals, and you'll be comfortable doing both at once.

Responsabilités

• Own the technical win: Lead discovery, demos, and architecture conversations from first call to signature.
• Build the proof, don't slide it: Stand up working prototypes against the customer's actual systems and messy data.
• Run crisp POCs: Design focused evaluations with explicit success criteria, timelines, and exit conditions.
• Speak both languages: Translate schema mapping, auth flows, multi-tenancy, and in-tenant deployment into terms a CTO trusts and a VP of Professional Services can build a business case on.
• Clear security and procurement: Own architecture reviews, security questionnaires, and RFP/RFI responses.
• Hand off clean: Partner with Delivery and Forward Deployed Engineers so every go-live starts from a real technical plan.
• Feed the platform: Surface gaps and friction in the field and push them into the roadmap.
• Build the SE motion: Turn what works into a demo library, discovery framework, POC playbook, reference architectures, and competitive teardowns.

Connaissances

Solutions engineering

APIs & data integration

Python

JavaScript/TypeScript

Data integration

Enterprise systems fluency

Docker

Kubernetes

Outils

Docker

Kubernetes

Description du poste

About Refold

Enterprise integrations are still built by hand, one customer at a time, by a human supply chain of consultants. We think that's the last big software category that hasn't been automated — and we're automating it.

Refold is the AI integration delivery layer. Our agents build, test, deploy, and maintain integration workflows inside our customers' own products, white-labeled, up to 90% faster. Trained on millions of real-world contexts across SAP, Oracle, Workday, NetSuite, and Salesforce, we turn integration work that used to take quarters into days — and then keep it running, because the agents detect failures and repair mappings themselves.

Traction: 30+ paying enterprise customers, 1,500+ active users, 10M+ API calls processed daily, seven-figure ARR. Customers include Incorta, Kantata, Coupa, Naehas, OvationCXM, and Zycus. The results are the pitch: Kantata ships integrations 75% faster with 8x delivery capacity; Incorta cut time-to-go-live by 70% and recovered 8,000+ engineering hours; Naehas went from 3–5-month builds to 90% faster delivery.

Refold was founded by Jugal Anchalia and Abhishek Kumar, who have been featured in Forbes 30 Under 30. We've raised $6.5M led by Eniac Ventures (early investors in Airbnb & Uber) and Tidal Ventures, with Better Capital, Ahead VC, Karman Ventures, Z21 Ventures, and Titan Ventures participating.

We're assembling a founding team of people who learn fast, raise the bar, and shape the company from day one. This is the second AE seat in the US and the first hired to build the motion, not inherit it.

Key Responsibilities

• Own the technical win: Lead discovery, demos, and architecture conversations from first call to signature. When a deal is won or lost on technical confidence, that outcome is yours

• Build the proof, don't slide it: Stand up working prototypes against the customer's actual systems and messy data — SAP, Oracle, NetSuite, Workday, Salesforce. Our product is the demo; a deck is a fallback, not a strategy

• Run crisp POCs: Design focused evaluations with explicit success criteria, timelines, and exit conditions. We're deliberately moving away from 4-week POCs — help us prove value in days

• Speak both languages: Translate schema mapping, auth flows, multi-tenancy, and in-tenant deployment into terms a CTO trusts and a VP of Professional Services can build a business case on

• Clear security and procurement: Own architecture reviews, security questionnaires, and RFP/RFI responses. Air-gapped, in-tenant deployment is one of our strongest cards — know how to play it

• Hand off clean: Partner with Delivery and our Forward Deployed Engineers so every go-live starts from a real technical plan, not a rediscovery exercise

• Feed the platform: You'll be one of our highest-signal sources of product truth. Surface the gaps and friction you hit in the field and push them into the roadmap

• Build the SE motion: Turn what works into a demo library, discovery framework, POC playbook, reference architectures, and competitive teardowns against iPaaS incumbents

Role Information

• Partners with: The founding AE team and the founders directly; backed by Forward Deployed Engineers and Delivery

• Average deal size: $50–100K land / $200–300K expand

• Average deal cycle: 3–6 months

• Technical buyers you'll face: CTOs, CPOs, VPs of Product, VPs of Professional Services / Delivery, plus platform architects and security reviewers

• Ideal customer: Sales-led with an integrations page, an internal PS team or SI dependency, and enterprise deals that hinge on connectors

• Competitive set: iPaaS and middleware incumbents (MuleSoft, Boomi, Workato, SnapLogic) and in-house build

• Current growth team: 1 BDR, 1 AE, 2 Marketing, 4 Post-Sale, plus a 20‑person engineering and delivery org

Required Skills & Abilities

• Proven SE: 5–8 years in solutions engineering, pre‑sales, or technical consulting at a SaaS, data, or AI company. This is a hard requirement — we're not training someone into the seat

• Builder, not just a presenter: Hands‑on with APIs and data integration, and fluent enough in Python and/or JavaScript/TypeScript to build a working prototype yourself over a weekend

• Enterprise systems fluency: Real experience with systems of record — SAP, Oracle, NetSuite, Workday, Salesforce, Dynamics — and the messy parts: custom fields, schema mapping, OAuth, retries, idempotency, why an integration broke at 2 am

• Sales instinct: You've sold to or with product and professional services teams at software companies and understand what changes when your buyer's customer is the end user

• Room‑ready: You can hold a CTO's attention, survive a security review, and be the calm one when the demo environment misbehaves

• High ownership in ambiguity: No playbook exists yet. You'll write it while running live deals, and you'll be comfortable doing both at once

Nice to Have

• Background in iPaaS, middleware, integration, or data infrastructure — or a track record of selling against MuleSoft, Boomi, Workato, or SnapLogic
• Hands‑on with LLMs and agentic frameworks, not just familiar with the concepts
• Experience with air‑gapped, in‑tenant, or customer‑VPC deployments and the security conversations that come with them
• Cloud infrastructure (AWS, GCP, Azure) and containerised environments (Docker, Kubernetes)
• First‑SE or early‑stage experience where you built the function, not joined one
• Worked day‑to‑day with an offshore engineering or delivery team

Why do you want to work here?

• Impact: Fast-growing seed‑stage company ($6.5M from Eniac Ventures & Tidal Ventures) with early Fortune 500‑scale deployments and real, quantified customer outcomes

• Speed: A category to define and a narrative to own, with founder‑level access and no layers between you and the decision

• Ownership: Cutting‑edge AI solving a high‑value enterprise problem nobody has cracked — backed by technical founders building a next‑generation infrastructure platform

Compensation

• $100,000-$120,000 (annual)

Equal Employment Opportunity

We're a small, fast‑growing team, and we're intentional about building an inclusive culture from day one. We welcome teammates of all backgrounds and don't discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. If you're excited by our mission, you belong here.