Senior Solutions Engineer

Ocado Group; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Ocado Group is seeking a Senior Solutions Engineer to design comprehensive Autonomous Mobile Robot (AMR) solutions for clients. You will translate complex automation concepts into value-driven proposals, leveraging industrial engineering and system sizing to meet client needs.

Responsibilities include modeling, simulation, and collaboration with sales and product teams to deliver scalable, industry-leading AMR solutions for warehouse environments.

Qualifications

• Background in industrial engineering or related field.
• Strong ability to model and size complex systems.
• Excellent communication and presentation skills.
• Experience with AMR or warehouse automation is a plus.

Responsibilities

• Design and configure autonomous mobile robot (AMR) solutions for clients.
• Size and model systems using industrial engineering techniques.
• Collaborate with sales to develop compelling technical concepts.
• Create schematics and design documents with tools like SketchUp and AutoCAD.
• Engage with clients on-site to understand processes and requirements.
• Provide pre-sales consulting and technical leadership across stakeholders.

Job description

Senior Solutions Engineer

Who We Are

We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.

Job Summary

We are seeking a highly skilled and experienced Sr. Solutions Architects to join our team and support our sales efforts by designing comprehensive Autonomous Mobile Robotic (AMR) solutions. This role requires deep technical knowledge, exceptional communication skills, and the ability to translate complex automation concepts into value-driven solutions for our clients. A strong background in industrial engineering, system modeling, and sizing is crucial for success in this role.

Key Responsibilities

• Technical Expertise: Leverage extensive experience in warehouse automation systems and industrial engineering principles to design and configure tailored Autonomous Mobile Robot (AMR) solutions that meet the unique operational needs of our clients.
• System Sizing & Modeling:
  • Apply industrial engineering techniques to accurately size and model systems, ensuring optimal performance and efficiency.
  • Utilize advanced simulation tools and methodologies to predict system behavior, capacity, and throughput under various scenarios.
  • Conduct capacity planning, layout optimization, and workflow analysis to deliver cost-effective and scalable solutions.
• Client Engagement:
  • Accompany the sales team on client site visits to understand business processes and requirements.
  • Discuss and analyze business requirements with clients, including current practices, augmentations, and workarounds.
  • Provide software integration consulting services, advising clients on integrating new features or products into existing systems.
  • Represent the client in product and feature software discussions, ensuring their needs are communicated and understood.
• Solution Design: Utilize advanced tools such as Sketchup and AutoCAD to create detailed schematics, layouts, and design documents that accurately represent the proposed solutions. Develop Software Design Documents (SDD) and joint reference architecture designs in collaboration with the sales and product teams.
• Pre-Sales Consulting: Collaborate closely with the sales team to develop solution proposals, conduct blueprinting sessions pre-contract, and present technical concepts in a clear and compelling manner to stakeholders at all levels, including C-level executives.
• Product Collaboration:
  • Work with the product team to develop full software product descriptions, software interfaces, functionality, and infrastructure requirements (Network, Hosting).
  • Evaluate and discuss new feature requests with clients, representing their needs within the product team.
  • Ensure that Sales and Clients are fully aware of what will be delivered and when it will be available.
• Research & Analysis:
  • Conduct research and analysis with clients to identify and quantify needs that new or improved products could deliver.
  • Collaborate with the marketing team to identify market needs and develop a suite of materials to support the Sales Playbook and create compelling market propositions.
• Client Education: Act as a trusted advisor to prospects, educating them on the capabilities of our AMR systems and how they can be configured and optimized to address specific business challenges.
• Cross-Functional Collaboration: Work with internal teams, including engineering, product management, and project management, to ensure that proposed solutions are feasible, scalable, and aligned with the company's overall strategy.
• Presentation Skills: Develop and deliver high-impact presentations and demonstrations that effectively communicate the value of our solutions, addressing both technical and business aspects.
• Data Analysis: Perform data analysis for clients, developing insights into their usage, workflow, and opportunities for optimization with our products.
• Project Support: Provide technical support during the implementation phase to ensure that the delivered solution meets the design specifications and client expectations.