Senior Solutions Engineer

Affinity.co; New York (NY); On-site; USD 93,000 - 158,000; Full time

Job summary

Affinity.co is seeking a Senior Solutions Engineer who will drive business growth through understanding customer needs and providing effective technical solutions. Applicants should have robust experience in technical support and strong communication skills. This role offers a competitive salary ranging from $93,600 to $158,000, along with comprehensive health benefits and opportunities for learning and development.

Benefits

Health benefits including medical, dental, and vision

401(k) retirement planning

Annual education budget

Reimbursement for wellness memberships

Virtual team-building activities

Qualifications

• Minimum 3 years of hands-on experience in technical support.
• Strong experience in private capital.
• Ability to articulate solutions effectively.

Responsibilities

• Provide technical advice and support for sales opportunities.
• Conduct product demonstrations.
• Lead implementation of pre-sales proofs-of-concept.

Skills

Problem-solving skills

Technical support

Excellent communication

Education

Bachelor's degree in Computer Science or related field

Job description

Join to apply for the Senior Solutions Engineer role at Affinity.co

Join to apply for the Senior Solutions Engineer role at Affinity.co

The Role:

As a Solutions Engineer, you will drive business growth by understanding customer needs, providing compelling technical solutions, and effectively presenting the value of Affinity's products. Your role will be pivotal in effectively communicating technical information to customers while building and maintaining strong relationships internally and externally. Your expertise in private capital and your ability to host value driven conversations will boost close rates, retention and success. Additionally, as part of this very collaborative team, you will be asked to share your insights, case studies, and feedback establishing you as an Affinity expert.

The Role:

As a Solutions Engineer, you will drive business growth by understanding customer needs, providing compelling technical solutions, and effectively presenting the value of Affinity's products. Your role will be pivotal in effectively communicating technical information to customers while building and maintaining strong relationships internally and externally. Your expertise in private capital and your ability to host value driven conversations will boost close rates, retention and success. Additionally, as part of this very collaborative team, you will be asked to share your insights, case studies, and feedback establishing you as an Affinity expert.

What you'll be doing:

Technical Pre-Sales Engineering:

• Provide technical advice and support for sales opportunities, engaging with technical contacts, developers, and key stakeholders in prospect/customer organizations.
• Ensure accurate positioning of Affinity and address technical objections through effective communication.
• Conduct product demonstrations and present to prospect/customer contacts.
• Facilitate pre-sales discussion on Affinity's native and custom integration solutions.
• Craft formal RFP response documents and high-level integration implementation plans.
• Collaborate closely with sales colleagues, contributing to qualification and sales strategies.
  
  

Information Security & Data Privacy:

• Complete RFPs and InfoSec Questionnaires during the sales process, ensuring comprehensive responses.
• Serve as the security advocate for our customer base, addressing information security and data privacy concerns.
  
  

Proof-Of-Concept Design:

• Lead the implementation and success of pre-sales proofs-of-concept.
• Collaborate with the Professional Services team to design and support complex solutions as needed.
• Utilize project management skills and collaborate with technology partners as needed.
  
  

Qualifications

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Required:

• Bachelor's degree (BA/BS) in Computer Science, a related technical field, or equivalent practical experience.
• A minimum of 3 years of hands-on experience in technical support, professional services, engineering, or systems engineering.
• Strong private capital industry experience and knowledge.
• Problem-solving skills rooted in an engineering mindset, coupled with the ability to articulate solutions effectively to diverse audiences.
• Excellent communication skills, coupled with well-defined time-management abilities to manage multiple projects simultaneously.
• Enthusiasm for taking on different responsibilities and contributing across various departments within the company.
  
  

Nice to have:

• Experience creating Statement of Works (SOWs)
• Experience with RFI & RFP process
• Experience with Single-Sign On IDP technologies
• A background in Security & data privacy
• A clear understanding of how integrations work
  
  

What you'll enjoy at Affinity:

• We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
• Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
• Retirement Planning: We offer a 401(k) plan to help you plan for your future.
• Learning & Development: We provide an annual education budget and a comprehensive L&D program.
• Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
• Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.
  
  

Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

A reasonable estimate of the current range is $93,600 - $158,000 USD Base. In addition, this position is also eligible to receive commission based on departmental KPIs. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.

About Affinity

With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.

We use E-Verify

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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