Senior Solutions Engineer

Laserfiche; Long Beach, Northern (CA, KY); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

15 Days Vacation

3 Floating Holidays

2 Paid Volunteer Days

9 Paid Holidays

Free Parking with EV charging

401(k) match

HMO and PPO Medical Care Options

Job summary

Laserfiche is seeking a Senior Solutions Engineer to lead our most complex customer projects from kickoff through delivery. You will partner with customers as a trusted advisor, lead discovery, translate business objectives into scalable solutions, and own build, testing, and deployment end-to-end.

The role emphasizes responsible AI adoption and process improvement, applying AI to customer use cases and internal workflows.

Qualifications

• 6+ years of technical experience in customer-facing roles such as solutions engineering or professional services.
• 4+ years of experience with SaaS, enterprise software, cloud, or similar platforms.
• Ability to learn and communicate complex technical concepts across business and technical audiences.
• Hands-on experience deploying agentic AI and related technologies.

Responsibilities

• Lead discovery and design sessions with customers across complex projects.
• Own technical documentation, testing plans, and deployment end-to-end.
• Provide troubleshooting, training, and support for customers.
• Escalate project challenges and coordinate with stakeholders on resolutions.
• Mentor teammates and share expertise through internal forums and knowledge bases.

Skills

Senior-level engineering experience

Customer-facing expertise

SaaS/Cloud experience

AI and automation knowledge

REST APIs integration

Content management/low-code platforms

Tools

MCP servers

REST APIs tooling

Job description

Laserfiche is looking for a Senior Solutions Engineer to be the technical lead our customers trust with their most complex projects, from kickoff through delivery. In this role, you will partner with customers day-to-day as a trusted advisor: leading discovery, translating business objectives into well-designed and scalable solutions, and owning the build, testing, and deployment end-to-end. You have an eye for process improvement, especially through responsible use of AI, and you look for ways to apply it both for Laserfiche’s customers and within our own organization.

Why We Need You

Our customers are asking more of Laserfiche than ever: enterprise integrations, compliance-heavy environments, and AI-powered automation that didn’t exist a few years ago. Delivering on that ambition takes senior expertise, and it comes in more than one shape: some Senior Solutions Engineers lead teams through our largest implementations, while others are deep specialists – the first call when the toughest migrations or trickiest integrations have to go right. Either way, you’ll raise the bar for the whole team and show customers what responsible AI adoption looks like in practice.

Location

• Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
• Remote work from home on Mondays and Fridays
• Must be able to support occasional evening and weekend work.
• Up to 25% travel.

About the Role - Key Responsibilities:

One week you might be leading discovery with a public-sector customer whose document workflows have to satisfy auditors and records managers alike; the next, you’re migrating millions of documents out of a legacy system, integrating Laserfiche with a customer’s ERP through REST APIs, or prototyping an agentic AI automation the customer didn’t know was possible. You may lead a team of Solutions Engineers on larger projects and work independently on smaller ones. Hard problems come to you first.

Across your projects, you will:

• Gather business requirements, translate them into solution designs and delivery plans, and own building and testing the solution end-to-end.
• Own technical documentation for each project, such as system documentation, end-user documentation, and test plans.
• Provide troubleshooting, training, and support for customers.
• Act as the escalation point for project challenges and keep stakeholders informed of issues and potential resolutions.
• Beyond your own projects, you will:
  • Conduct design, scoping, and technical reviews for other active and potential projects.
  • Share your expertise with the team through mentorship, presenting at internal forums, enhancing knowledgebases, and more.
  • Identify and act upon opportunities to build or enhance internal solutions and tools that help our team work more effectively.
• Effective AI use is part of the job, not a side project:
  • Use AI tools daily to multiply your own effectiveness, verify outputs before you trust them, and share what works with the team.
  • Identify where AI and agentic automation can improve solutions, and lead with a prototype whenever building one costs less than a meeting about it.
  • Help define what responsible, effective AI practice looks like for our organization – including where a human stays in the loop, what guardrails an agent operates within, and how we verify what it did.

About You - Essential Qualifications:

• 6+ years of technical experience in customer-facing roles, preferably in solutions engineering, professional services, presales, or another consultative role.
• 4+ years of experience working with SaaS, enterprise software, cloud, or similar platforms.
• Ability to learn, understand, and communicate complex technical concepts across business and technical audiences.
• Experience with content management and/or low-code/no-code automation platforms.
• Hands-on experience deploying agentic AI and related technologies such as MCP servers, with curiosity and motivation to keep learning as the space evolves.
• A track record of putting AI and agentic automation to work in real delivery – shipped work you can walk us through.
• Experience with application development and modern software development lifecycles.
• Experience with information security standards or compliance frameworks (e.g., CJIS, FedRAMP/GovRAMP, HIPAA).

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors.

• $105,000 - $155,000 per year

Perks & Benefits at a Glance

• Generous time off:
  • 15 Days of Vacation
  • 3 Floating Holidays
  • 2 Paid Volunteer Days
  • 9 Paid Holidays
• Free Parking: covered and EV charging stations
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

About Us

Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.

Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.

With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.

Laserfiche complies with all Equal Opportunity and Affinitive Action regulations. Laserfiche makes all employment decisions—such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination—without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/

or 562-988-1688.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.