Senior Solutions Architect: Pega & GenAI for CX
TechDigital Group
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Job summary
TechDigital Group is seeking a Senior Solutions Architect to lead the design and implementation of customer experience solutions. The role focuses on high-level designs, architecture, and collaboration across business and IT teams to enhance customer journeys.
The ideal candidate should have over 10 years of experience in large enterprise systems, particularly in telecommunications, and strong skills in AIML technologies and the Pega platform. The role offers a dynamic environment with opportunities for innovation in AI.
Qualifications
- 10-12 years of experience in large enterprise systems for Fortune 500 companies.
- 2-3 years of experience with Service Management solutions.
- 2-3 years of experience with the Pega Platform.
- 2-3 years of experience in AIML modeling.
- Experience with agile methodologies and front-end web applications.
Responsibilities
- Lead design and implementation for various programs in customer experience.
- Collaborate extensively with business and IT teams.
- Conduct discovery and prototype of new AI technologies.
- Drive prioritization and phasing of features.
Skills
Tools
Job description
TechDigital Group is seeking a Senior Solutions Architect to lead the design and implementation of customer experience solutions. The role focuses on high-level designs, architecture, and collaboration across business and IT teams to enhance customer journeys.
The ideal candidate should have over 10 years of experience in large enterprise systems, particularly in telecommunications, and strong skills in AIML technologies and the Pega platform. The role offers a dynamic environment with opportunities for innovation in AI.
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