Senior Solutions Architect

Jobtailor; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Jobtailor is seeking a seasoned Client Solution Strategy & Architecture leader to guide technical engagements throughout the sales process, crafting secure, scalable solutions and architectures that solve client challenges. You’ll present recommendations with the Account Management team and ensure architecture is carried into delivery.

You will collaborate with the CTO to shape reference architectures, evaluate emerging technologies, and establish best practices across our technology stack,

Qualifications

• 8+ years in IT infrastructure, consulting, or managed services.
• Strong hands-on expertise: M365, Azure, AD/Entra ID, Networking, Firewalls, Security, Virtualization, Backup/DR, Endpoint Management.
• Proven success designing and implementing complex solutions.
• Experience with technical escalations and root cause analysis.
• Excellent communication, documentation, and organizational skills.

Responsibilities

• Lead technical discovery, identify business and technical requirements, and design secure, scalable solutions for clients.
• Develop solution architectures, scopes of work, implementation plans, and technical proposals.
• Present recommendations and move opportunities forward with Account Manager.
• Provide architectural oversight and guidance during client onboarding and delivery.
• Address complex technical questions and ensure alignment between sold architecture and delivered solution.

Skills

M365 Expertise

Azure Expertise

Technical Leadership

Root Cause Analysis

Communication

Education

Microsoft Certifications

Azure Certifications

Security Certifications

Networking Certifications

Cloud Certifications

Tools

Power Automate

N8n

AI Operations Tools

Automation Platforms

Job description

Client Solution Strategy & Architecture (Primary Responsibility)

• Client Solution Strategy & Architecture (Primary Responsibility)
• Working alongside the Account Management team, you serve as the technical leader throughout the sales process.
• You lead technical discovery, identify business and technical requirements, and design secure, scalable solutions that solve the client's business challenges.
• You develop solution architectures, scopes of work, implementation plans, and technical proposals, partnering with the Account Manager to present recommendations and move opportunities forward.
• You join client-facing meetings alongside the Account Management team to ensure the technical aspects of every solution are clearly communicated, client questions are answered with authority, and nothing is lost in translation between the client, the business conversation, and delivery.
• Once a solution is approved, Service Delivery assumes ownership for implementation while remaining aligned to the architecture you've established.
• Success is measured by high client acceptance of proposed solutions, technically sound designs, profitable projects, and trusted advisor relationships with both clients and internal teams.

Technical Leadership & Standards

• Working closely with the CTO, you lead the development and continuous evolution of the technical standards that guide how MYITCREW designs, delivers, and supports client environments.
• This includes developing reference architectures, evaluating emerging technologies, recommending strategic vendors, and establishing best practices across our technology stack.
• You ensure our solutions remain secure, scalable, repeatable, and aligned with both client needs and the company's long-term technology strategy.

Delivery Enablement

• You ensure every solution is positioned for successful delivery.
• Working closely with the Service Delivery team, you provide the technical guidance, documentation, and architectural oversight needed for seamless client onboarding and implementation.
• While Service Delivery owns execution, you remain engaged to answer complex technical questions, clarify design decisions, and ensure the delivered solution aligns with the architecture that was sold.

Technical Escalations

• You serve as the senior technical resource for complex client environments and engineering challenges that fall outside standard procedures.
• When significant technical issues arise, you provide architectural guidance, help identify long-term solutions, and participate in Root Cause Analysis for systemic or recurring issues.
• Your focus is not simply resolving today's problem, but improving the underlying architecture to prevent it from happening again.

Innovation & AI

• You help shape the future of our technical practice by identifying opportunities to improve how we deliver services. This includes evaluating emerging technologies, developing new service offerings, improving solution design processes, and leveraging automation and AI to increase efficiency for both MYITCREW and our clients.
• Your goal is to ensure we remain innovative, practical, and consistently ahead of the market.

Requirements

• 8+ years in IT infrastructure, consulting, or managed services
• Strong hands-on expertise: M365, Azure, AD/Entra ID, Networking, Firewalls, Security, Virtualization, Backup/DR, Endpoint Management
• Proven success designing and implementing complex solutions
• Experience with technical escalations and root cause analysis
• Excellent communication, documentation, and organizational skills
• Preferred MSP or healthcare IT experience
• Experience supporting distributed, multi-site environments across multiple locations
• Microsoft, Azure, Security, Networking, or Cloud certifications
• Experience engaging with executive leadership
• Familiarity with AI operations tools, automation platforms (n8n, Power Automate, etc.), or LLM-based workflow integration

Core Competencies

Demonstrates expertise in designing secure and scalable IT solutions, with a strong focus on technical leadership, client engagement, and innovative service delivery. Proficient in managing complex technical escalations and ensuring alignment with long-term technology strategies.

Highest-signal resume keywords

• M365 Expertise
• Azure Expertise
• Technical Leadership
• Root Cause Analysis
• Cloud Certifications

Hard Skills

• IT Infrastructure
• Consulting
• Managed Services
• Networking
• Firewalls
• Security
• Virtualization
• Backup/DR
• Endpoint Management
• Solution Design

Soft Skills

• Excellent Communication
• Documentation Skills
• Organizational Skills

Certifications & Qualifications

• Microsoft Certifications
• Azure Certifications
• Security Certifications
• Networking Certifications
• Cloud Certifications

Industry Keywords

• MSP Experience
• Healthcare IT Experience
• Multi-Site Environments
• Technical Escalations

Tools & Technologies

• AI Operations Tools
• Automation Platforms
• N8n
• Power Automate