Senior Solution Engineer

Contentful; Denver (CO); On-site; USD 135,000 - 180,000; Full time

Benefits offered by this job

Healthcare benefits

Fertility and family-building benefits

Paid time off

Parental leave

Education budget

Wellbeing stipend

Phone reimbursement

Office equipment stipend

Job summary

Contentful is hiring a Senior Solution Engineer to guide customers through digital transformation with Contentful products and APIs. You will work closely with Account Executives to navigate the sales cycle, deliver technical demonstrations, and design solutions that align with client goals.

The role emphasizes cross-functional collaboration, onboarding, and contributing to strategy while traveling onsite as needed and growing within a high-growth environment.

Qualifications

• 5+ years of Solution Engineering experience in SaaS or related field.
• Ability to convey technical and business concepts to mixed audiences.
• Experience with Rest APIs.

Responsibilities

• Onboard and train customers on Contentful products and APIs.
• Co-pilot sales opportunities with Account Executives throughout the sales cycle.
• Translate customer needs into solutions and provide technical demos.
• Assist with RFIs, RFPs, and security questionnaires as needed.
• Collaborate with Solution Architects and Customer Success Managers post-sale.

Skills

Solution engineering

Rest APIs

Technical communication

Job description

Applications for this position will be accepted on an ongoing basis.

About The Opportunity

Contentful is on a mission to help our customers be successful in the digital first era. As a Senior Solution Engineer you would get to play a critical role in helping our customers realize how Contentful can help them with their digital transformation efforts, no matter their existing digital maturity.

Similar to how our customers have varying levels of digital maturity, our Solution Engineers come from a whole host of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have professional services, sales or marketing backgrounds. We lean heavily on our core values to identify the right talent at Contentful as the role of a Solution Engineer is dynamic and multidimensional.

Imagine yourself as a co-pilot on sales opportunities. You would work with your Account Executives in lock-step through key phases of the sales cycle including technical discovery, product presentations, collaborative solution design sessions, proofs of concept and more.

This is a dynamic role and would allow you to be part of a high-growth company where you can make an impact on sales results, help drive the direction of the Solution Engineering function, work within a truly positive culture, and continue to grow and expand your career.

What To Expect?

• Dive into an immersive onboarding experience that will help you learn the Contentful product, APIs, SDKs, CLI, our partner ecosystem etc.
• Become a professional Solution Engineer and learn Enterprise presentation frameworks.
• Learn the Content Management competitive landscape and complementary stack solutions.
• Create deep relationships within your team and beyond.
• Make an impact on sales revenue by Co-pilot sales opportunities along with your Account Executives.
• Seek to understand customers short term and long term digital objectives, their current and future technology stack and current challenges reaching their goals leveraging their existing technology stack.
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value based product demonstrations and proofs of concept.
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
• In the customers words, relay product feedback to Product Management, Marketing and Sales.
• Collaborate with Solution Architects and Customer Success Managers to ensure that newly-signed customers successfully implement and launch their projects with Contentful
• Understand prospects' project requirements, help prospects validate these requirements against our platform, identify and mitigate technical and business risks
• Travel onsite with customers when necessary.
• Work on exciting internal projects that impact how the Solution Engineering team works and grows.
• Expect strong leadership and a safe environment to be you and grow your career.

Required:

• 5+ years experience of Solution Engineering experience selling SaaS or related industry experience selling to Marketing & Marketing-adjacent teams
• Demonstrated proficiency in conveying technical and business knowledge to a mixed audience of business and technical stakeholders
• Experience with Rest APIs

Nice to Haves:

• Experience working with a Content Management Platform or similar technology.
• Familiarity with web technologies (Javascript frameworks, static site generators, CDNs, CI/CD, etc), cloud technology, performance metrics and security.
• Experience with omnichannel digital delivery concepts (websites, emails, native mobile apps, etc)

What's In It For You?

• Join an ambitious tech company reshaping the way people build digital experiences
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company-paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $134,750-$180,250 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $148,190-$198,170 annually.

Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Contentful is now officially part of Salesforce.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

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