Solution Engineer

Contentful; San Francisco (CA); Hybrid; USD 113,000 - 198,000; Full time

Benefits offered by this job

Healthcare package

Family-building benefits

Paid time off

Parental leave

Education budget

Wellbeing stipend

Job summary

Contentful is seeking a Solution Engineer to closely partner with Account Executives, guiding customers through technical discovery, solution design, and proofs of concept during the sales cycle.

You will learn our product, APIs, SDKs, and enterprise presentation frameworks while driving customer success and contributing to revenue growth across diverse digital transformation projects, including on-site engagements as needed.

Qualifications

• Strong presentation skills that demonstrate ability to convey technical and business knowledge to varying personas.
• Understanding of REST APIs and a micro-service architecture.
• Willingness to travel up to 25%.

Responsibilities

• Co-pilot sales opportunities with Account Executives through the sales cycle, including technical discovery and solution design.
• Create customized value-based product demonstrations and proofs of concept.
• Assist with RFIs, RFPs, and security questionnaires and coordinate with other departments.
• Build deep relationships within the team and with customers to ensure successful implementation and launch.

Skills

Presentation skills

REST APIs

Microservice architecture

Travel readiness

Job description

Applications for this position will be accepted on an ongoing basis.

About The Opportunity

Contentful is on a mission to help our customers be successful in the digital-first era. As a Solution Engineer, you would get to play a critical role in helping our customers realize how Contentful can help them with their digital transformation efforts, no matter their existing digital maturity.

Just as our customers have varying levels of digital maturity, our Solution Engineers come from a wide range of backgrounds. While we value Solution Engineering experience, we also consider candidates who have front-end and back-end development experience or who have professional services, sales or marketing backgrounds. We lean heavily on our core values to identify the right talent at Contentful, as the role of a Solution Engineer is dynamic and multidimensional.

Imagine yourself as a co-pilot on sales opportunities. You would work with your Account Executives in lockstep through key phases of the sales cycle, including technical discovery, product presentations, collaborative solution design sessions, proofs of concept, and more.

This is a dynamic role that lets you join a high-growth company, drive sales results, help shape the direction of the Solution Engineering function, work in a truly positive culture, and continue growing your career.

What To Expect?

• Dive into an immersive onboarding experience that will help you learn the Contentful product, APIs, SDKs, CLI, our partner ecosystem etc.
• Become a professional Solution Engineer and learn Enterprise presentation frameworks.
• Learn the Content Management competitive landscape and complementary stack solutions.
• Create deep relationships within your team and beyond.
• Make an impact on sales revenue by Co-pilot sales opportunities along with your Account Executives.
• Seek to understand customer’s short term and long term digital objectives, their current and future technology stack and current challenges reaching their goals leveraging their existing technology stack.
• Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value based product demonstrations and proofs of concept.
• Assist with the completion of RFIs, RFPs, and Security questionnaires and liaison with other departments to drive finalization.
• In the customers words, relay product feedback to Product Management, Marketing and Sales.
• Collaborate with Solution Architects and Customer Success Managers to ensure that newly-signed customers successfully implement and launch their projects with Contentful
• Understand prospects’ project requirements, help prospects validate these requirements against our platform, identify and mitigate technical and business risks
• Travel onsite with customers when necessary.
• Work on exciting internal projects that impact how the Solution Engineering team works and grows.
• Expect strong leadership and a safe environment to be you and grow your career.

What You Need To Be Successful

• The desire to become a professional Solution Engineer.
• Strong presentation skills that demonstrate the ability to convey technical and business knowledge to our varying personas that are both technical and non-technical.
• Understanding of REST APIs and a micro-service architecture.
• Ability to travel up to 25%

Nice To Haves

• 3+ years of Solution Engineering experience selling SaaS or related industry experience working with Marketing & Marketing-adjacent teams
• Experience working with a Content Management Platform or similar technology.
• Familiarity with web technologies (Javascript frameworks, static site generators, CDNs, CI/CD, etc.), cloud technology, performance metrics and security.
• Experience with omnichannel digital delivery concepts (websites, emails, native mobile apps, etc.).

What’s In It For You?

• Join an ambitious tech company reshaping the way people build digital experiences
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family-building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company-paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $113,300-$151,550 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $124,670-$198,310 annually.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Contentful is now officially part of Salesforce.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

If you need reasonable accommodations at any point during the application or interview process, please let your Recruiter know.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.