Senior Solution Associate Remote (United States)

Kestra; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401K

HSA

PTO

Parental leave

Job summary

A leading tech company in the United States is looking for an Associate Customer Success / Solutions Engineer. This remote-first role focuses on engaging with customers, running technical discovery calls, and supporting senior engineers in Proof of Concepts (POCs). Ideal candidates should have a Bachelor’s degree in Computer Science or Engineering and experience in a customer-facing role. You will receive mentorship and have the chance to grow into a full lifecycle ownership of accounts. The company offers healthcare, 401K, and more.

Qualifications

• 1–3 years in a customer-facing or technical role.
• Ability to explain technical concepts clearly.
• Comfortable working remotely.

Responsibilities

• Assist in technical discovery calls with prospects.
• Support senior engineers in running POCs.
• Participate in quarterly customer reviews.

Skills

Strong curiosity and desire to learn orchestration

Self-starter who takes initiative

Strong problem-solving instincts

Familiarity with Docker

Programming experience in Python

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Docker

Kubernetes

SQL

Job description

Kestra is the open-source declarative orchestration platform that simplifies complex data workflows and business processes. We bridge the gap between engineering and business logic, allowing teams to build, scale, and monitor pipelines with clarity and control.

As our Enterprise adoption grows, we’re looking for a hungry, technical self-starter who wants to grow into a senior Solutions Engineer role over time. You’ll be working with experienced field engineers and architects — but you’ll be expected to take initiative, learn quickly, and grow quickly into the role.

The Role

As an Associate Customer Success / Solutions Engineer, you’ll sit at the intersection of Sales, Prospects, Product, and Community.

This is a growth role — you will be expected to:

Take ownership of opportunities and grow into larger ones

Learn how to run POCs, triage issues, and guide customers toward best practices

Develop into a trusted technical advisor over time

You will work closely with senior Solution Engineers and receive structured mentorship. The goal is simple: grow you into a full 360° technical advisor with 12 months.

What You’ll Do

Assist in technical discovery calls with prospects

Support senior engineers in designing and running Proof of Concepts (POCs)

Build, refine, and deliver demo environments and example workflows

Take ownership of smaller POCs and mid-market opportunities

Learn how to position Kestra Enterprise against legacy solutions

Support onboarding sessions and customer training workshops

Help triage support issues and coordinate with Engineering

Reproduce bugs and test workarounds

Document customer architectures and best practices

Participate in quarterly customer reviews alongside senior team members

You will be expected to grow into leading full lifecycle ownership of accounts.

Engage with our open-source community on Slack and GitHub

Create internal documentation and reusable demo flows

Contribute blog posts, tutorials, or short technical videos as you grow more confident

Surface recurring customer friction points to Product

👉 What You Bring

Mindset First

Strong curiosity and desire to learn orchestration deeply

Comfortable saying “I don’t know — let me find out”

Self-starter who takes initiative rather than waiting for direction

Growth-oriented: actively seeks feedback and improvement

Strong problem-solving instincts

Comfortable operating in ambiguity and a fast-moving startup

Technical Background

You may not check every box — that’s okay.

Previous experience in a highly technical role (Solutions Engineer, Support Engineer, DevOps, Data Engineer, or similar)

Hands-on experience in at least one of:

Basic familiarity with Docker and containers

Exposure to Kubernetes (even at a learning level)

Very comfortable reading YAML configuration files

Programming experience in Python or similar scripting language

Basic knowledge of SQL

Nice to Have

Experience with orchestration tools (Airflow, Prefect, Dagster, etc.)

Exposure to Terraform or Infrastructure-as-Code

Experience with AWS, GCP, or Azure

Understanding of CI/CD pipelines

Interest in AI/LLM workflows or MLOps

Requirements

Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

1–3 years in a customer-facing or highly collaborative technical role

Strong written English and verbal communication skills

Ability to explain technical concepts clearly to different audiences

Comfortable working remotely with a distributed team

Willingness to learn quickly and take ownership of problems

Growth Path

Within 6 months, successful candidates will:

Independently run complex POCs

Lead full customer lifecycle engagements

Influence product roadmap through field insights

Represent Kestra at meetups and events

Why Join Kestra?

Remote-First: Work from anywhere in the U.S.

Mentorship: Direct exposure to senior solution architects

High Impact: You’ll help shape our Field Engineering playbook

Open Source: Your work impacts thousands of users globally

Benefits: Healthcare, 401K, HSA, PTO, parental leave

How to Apply

Send us your CV and a brief note answering:

What’s the most interesting workflow or automation you’ve built — and what made it challenging?

We care more about how you think than how many tools you’ve used.

Join our team

Interested in joining us but not able to find what you are looking for? Let's talk anyway. Write to us at