Solution Engineer Associate

Kestra; New York (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare

401K

HSA

PTO

Parental leave

Job summary

A technology company in the U.S. is seeking an Associate Customer Success / Solutions Engineer. This remote role involves technical collaboration with sales and customers, assisting in POCs and training workshops, and requires a Bachelor's degree in Computer Science or Engineering. Ideal candidates should possess strong communication skills, technical experience, and demonstrate curiosity and problem-solving ability. Mentorship from senior engineers is provided to develop into a full technical advisor within a year.

Qualifications

• 1–3 years in a customer-facing or highly collaborative technical role.
• Comfortable working remotely with a distributed team.
• Strong written and verbal communication skills.

Responsibilities

• Take ownership of opportunities and grow into larger ones.
• Support onboarding sessions and customer training workshops.
• Assist in technical discovery calls with prospects.

Skills

Curiosity

Problem-solving

Communication

Technical knowledge

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Docker

Kubernetes

Python

SQL

Job description

Location

Remote — United States (US (New York or East Coast) - Remote)

Type

Full-time

About Kestra

Kestra is the open-source declarative orchestration platform that simplifies complex data workflows and business processes. We bridge the gap between engineering and business logic, allowing teams to build, scale, and monitor pipelines with clarity and control.

In March 2026, we closed a $25M Series A led by RTP Global, with participation from Alven, ISAI, and Axeleo – backed by founders from Datadog, dbt Labs, and Hugging Face.

The Role

As an Associate Customer Success / Solutions Engineer, you’ll sit at the intersection of Sales, Prospects, Product, and Community.

As a growth role – you will be expected to:

• Take ownership of opportunities and grow into larger ones
• Learn how to run POCs, triage issues, and guide customers toward best practices
• Develop into a trusted technical advisor over time

You will work closely with senior Solution Engineers and receive structured mentorship. The goal is simple: grow you into a full 360° technical advisor with 12 months.

What You’ll Do

Pre-Sales & Solutions

• Assist in technical discovery calls with prospects
• Support senior engineers in designing and running Proof of Concepts (POCs)
• Build, refine, and deliver demo environments and example workflows
• Take ownership of smaller POCs and mid-market opportunities
• Learn how to position Kestra Enterprise against legacy solutions

Customer Success

• Support onboarding sessions and customer training workshops
• Help triage support issues and coordinate with Engineering
• Reproduce bugs and test workarounds
• Document customer architectures and best practices
• Participate in quarterly customer reviews alongside senior team members

You will be expected to grow into leading full lifecycle ownership of accounts.

Community & Product Advocacy

• Engage with our open-source community on Slack and GitHub
• Create internal documentation and reusable demo flows
• Contribute blog posts, tutorials, or short technical videos as you grow more confident
• Surface recurring customer friction points to Product

What You Bring

Mindset First

• Strong curiosity and desire to learn orchestration deeply
• Comfortable saying “I don’t know — let me find out”
• Self-starter who takes initiative rather than waiting for direction
• Growth-oriented: actively seeks feedback and improvement
• Strong problem-solving instincts
• Comfortable operating in ambiguity and a fast-moving startup

Technical Background

You may not check every box — that’s okay.

• Previous experience in a highly technical role (Solutions Engineer, Support Engineer, DevOps, Data Engineer, or similar)
• Hands-on experience in at least one of:
• Data engineering workflows
• Infrastructure automation
• Cloud-native application development
• Basic familiarity with Docker and containers
• Exposure to Kubernetes (even at a learning level)
• Very comfortable reading YAML configuration files
• Programming experience in Python or similar scripting language
• Basic knowledge of SQL

Nice to Have

• Experience with orchestration tools (Airflow, Prefect, Dagster, etc.)
• Exposure to Terraform or Infrastructure-as-Code
• Experience with AWS, GCP, or Azure
• Understanding of CI/CD pipelines
• Interest in AI/LLM workflows or MLOps

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• 1–3 years in a customer-facing or highly collaborative technical role
• Strong written English and verbal communication skills
• Ability to explain technical concepts clearly to different audiences
• Comfortable working remotely with a distributed team
• Willingness to learn quickly and take ownership of problems

Growth Path

Within 6 months, successful candidates will:

• Independently run complex POCs
• Lead full customer lifecycle engagements
• Design production architectures
• Influence product roadmap through field insights
• Represent Kestra at meetups and events

Why Join Kestra?

• Remote-First: Work from anywhere in the U.S.
• Mentorship: Direct exposure to senior solution architects
• High Impact: You’ll help shape our Field Engineering playbook
• Open Source: Your work impacts thousands of users globally
• Modern Stack: Cloud-native, orchestration, AI agents, platform engineering
• Benefits: Healthcare, 401K, HSA, PTO, parental leave

How to Apply

Send us your CV and a brief note answering: What’s the most interesting workflow or automation you’ve built — and what made it challenging? We care more about how you think than how many tools you’ve used.