Senior Software Support Engineer (Java, REST, Microservices)

FORTNA; Atlanta (GA); On-site; USD 88,000 - 131,000; Full time

Job summary

FORTNA is a global leader in transforming omnichannel and parcel distribution operations, delivering software-driven solutions to optimize order fulfillment and last-mile delivery. This mid/senior role provides L2/L3 technical support to Fortna clients, drawing on extensive software development, coding, networking, and customer-facing expertise in a fast-paced environment.

You will collaborate with multiple engineering teams to diagnose complex issues, implement timely fixes, maintain quality

Qualifications

• Bachelor’s in computer science or related field.
• Minimum 4+ years of experience with direct software customer support and development.
• Minimum 4+ years of experience in Core Java/J2EE stack.
• Strong experience with Spring, Spring Boot, and Hibernate, including Spring Data JPA.
• Strong experience in writing SQL queries and working with Oracle or any other Database.
• Hands-on experience with Web services and Microservices architecture.
• Strong understand of REST API and unit testing frameworks.
• Strong understanding of distributed architectures and design pattern.
• Time-sensitive, high transaction-based processing experience.
• Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders.
• Team player who works well with technical and non-technical resources.

Responsibilities

• Provide Level 2/3 customer facing technical support.
• Participate in on-call support, analyze and troubleshoot issues, and implement necessary fixes.
• Collaborate with the product team to resolve complex problems on a high priority basis.
• Foster a team atmosphere by actively collaborating with other team members.
• Maintain high-quality software source code and documentation.
• Provide remote support and troubleshooting for client systems.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Work effectively in a team-oriented and collaborative environment.
• Demonstrate strong interpersonal, organizational, time management, and problem-solving skills.
• Excellent written and oral communication skills.
• Possess exceptional listening and interpersonal skills.

Skills

Core Java/J2EE

Spring Framework

Spring Boot

Hibernate / JPA

REST APIs

SQL / Oracle

Web services

Microservices

Unit testing

Distributed architectures

Communication skills

Customer support

Education

Bachelor’s in Computer Science or related field

Tools

Oracle Database

Job description

FORTNA is a global leader in transforming omnichannel and parcel distribution operations, delivering software-driven solutions to optimize order fulfillment and last-mile delivery. This mid/senior role provides L2/L3 technical support to Fortna clients, drawing on extensive software development, coding, networking, and customer-facing expertise in a fast-paced environment.

You will collaborate with multiple engineering teams to diagnose complex issues, implement timely fixes, maintain quality