Senior Software Quality Engineer

ServiceNow; Santa Clara (CA); On-site; USD 125,000 - 214,000; Full time

Job summary

A leading technology company is seeking a Quality Assurance Engineer to enhance customer success through effective testing and automation strategies. You will maintain and improve test frameworks, analyze metrics, and collaborate on new features, driving excellence in product quality. Ideal candidates possess strong Java and automation skills, alongside a deep understanding of testing techniques.

Benefits

401(k) Plan with company match

Flexible spending accounts

Health plans

Family leave programs

Equity options

Qualifications

• 5+ years of experience in quality assurance.
• Experience in Java and AI integration is crucial.
• Solid understanding of testing techniques and related tools.

Responsibilities

• Maintain and improve automation test frameworks.
• Collect and analyze quality metrics from test executions.
• Collaborate with developers to design and implement test strategies.

Skills

Java programming

Selenium

JUnit

TestNG

AI integration

JavaScript

Testing techniques

Unix/system administration

Education

Bachelor's degree in related field

Master’s degree in related field

PhD in related field

Tools

Eclipse

Jenkins

Maven

Git

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow, Impact QE team works on customer success initiatives that helps organizations maximize their investment in the ServiceNow platform by accelerating their time to value and increasing their overall return on investment. Specifically, it leverages both AI-driven insights and human expertise to help customers define and achieve their business goals through ServiceNow

What you get to do in this role:

• Maintain and improve existing automation test frameworks

• Collect, analyze, and report quality metrics from test executions

• Collaborate with developers to design and implement targeted test strategies for new features

• Develop comprehensive test plans and ensure their successful execution and automation

• Assist engineering teams in troubleshooting and resolving issues across applications and development/test environments

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 5+ years of experience in quality assurance and Java programming, with hands-on expertise in Selenium, JUnit, and TestNG

• Bachelor's degree with 5 years of related experience; or Master’s degree with 3 years of experience; or a PhD with relevant academic background; or equivalent practical experience

• Proficiency in JavaScript scripting; familiarity with tools such as Eclipse, Jenkins, Maven, and Git

• Solid understanding of various testing techniques (e.g., unit, integration, performance, automated), including when and how to apply them effectively

• Skilled in using a range of tools—IDEs, debuggers, build tools, source control systems, ServiceNow instances, profilers, and Unix/system administration utilities—to support development and testing activities

• Proven ability to lead cross-functional technical discussions and apply SDLC best practices across teams

For positions in this location, we offer a base pay of $125,300 - $213,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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