Senior Software Engineering Manager

Hiya Inc.; Seattle (WA); Hybrid; USD 150,000 - 271,000; Full time

Job summary

Join a leading technology company as a Senior Engineering Manager for Hiya AI Phone, where you will lead a team dedicated to innovating voice communication through AI. This role focuses on driving impactful feature development in a fast-paced environment, mentoring engineers, and fostering an experimental culture to enhance user experiences. Bring your expertise in AI and leadership to help shape the future of telecommunications.

Benefits

Equity compensation

401K program with 3% match

Self managed vacation plan

15 Paid holidays including Recharge Days

100% coverage of medical, dental, and vision for employee

Flexible spending and health savings accounts

Paid parental leave

Employer-paid life insurance

Donation Matching for charity

$1,000/year reimbursement in Professional Development funds

Qualifications

• Proven experience leading cross-functional engineering teams.
• Technical depth in mobile and VoIP systems.
• Strong strategic goals translation into technical direction.

Responsibilities

• Lead a full-stack engineering team to design and ship AI-powered voice features.
• Foster a culture of continuous experimentation with tight feedback loops.
• Provide strong technical leadership and mentoring for engineering.

Skills

Leadership

Technical vision

Product instincts

Growth mindset

Generative AI technologies

Job description

About Us

At Hiya, we are revolutionizing voice communication to make it more secure and productive. Our mission is to protect against spam and fraud, connect businesses with customers, and secure global telecommunications.

Since 2015, we have been at the forefront of voice intelligence innovation. We introduced the first mobile caller ID and spam-blocking apps in 2015, partnered with Samsung and AT&T to launch Hiya Protect, the first network-based spam-blocking solution in 2016, and introduced Hiya Connect, a branded call SaaS platform that helps businesses reach more customers by phone in 2019.

Today, our Voice Intelligence Platform powers over 500 million users worldwide. Leveraging adaptive AI and audio intelligence, it delivers smarter, safer, and more productive voice interactions across networks, apps, and devices. Our network & solution partners have grown to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, HP, KPMG, and more.

About the Position

As a Senior Engineering Manager for Hiya AI Phone, our rapidly growing flagship consumer application, you’ll lead a critical team responsible for reimagining the smartphone dialer experience through powerful AI-driven features. You’ll report directly to our VP of Engineering and manage a team of 5–8 engineers, shaping a culture focused on speed, innovation, and impact.

Your primary responsibility will be to foster an environment that prioritizes rapid delivery, tight feedback loops, and relentless experimentation. Success means empowering the team to confidently ship impactful AI-enhanced features that delight users through fast, focused iteration and continuous learning. Leveraging your deep technical expertise, you’ll mentor and guide the team, providing clear direction and helping to fill knowledge gaps where needed, so engineers can deliver their best work.

This role demands strong leadership, clarity in technical vision, and exceptional prioritization skills. You’ll thrive if you’re comfortable navigating ambiguity, making bold decisions, recovering quickly from setbacks, and iteratively driving product improvements based on customer feedback and business outcomes.

What You’ll Do

• Lead a full-stack engineering team—including mobile, backend, and AI developers—to rapidly design, ship, and iterate on AI-powered voice features across the entire product surface.

• Foster a culture of continuous experimentation, enabling fast feedback loops and close collaboration with product, design, and AI teams.

• Provide strong technical leadership across mobile (iOS/Android), VoIP, and backend systems—removing blockers, mentoring engineers, and guiding architecture.

• Continuously evolve our development practices to reduce time-to-value, improve system reliability, and support scalable delivery across mobile apps and voice infrastructure.

What You’ll Need to Succeed

• Proven experience leading cross-functional engineering teams across mobile, backend, and platform domains, with a strong track record of delivering user-facing features at high velocity.

• Technical depth to provide architectural guidance across mobile (iOS/Android), backend services, and telecom/VoIP systems—enabling informed decisions without needing to be hands-on.

• Strong product instincts and the ability to translate strategic goals into clear technical direction, prioritized execution, and measurable outcomes.

• A bias for action, a growth mindset, and the leadership skills to drive cultural change toward rapid iteration, continuous delivery, and fast learning loops.

• Practical understanding of generative AI technologies—including LLMs, prompt engineering, and agent frameworks—with the experience needed to guide architectural choices and set realistic expectations.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

You’ll stand out if you have experience:

• Building mobile-first products that integrate real-time voice or VoIP communication

• Embedding AI-powered features into core product experiences

• Driving continuous delivery practices with robust experimentation and release tooling

More Details

The On Target Earning (OTE) for this role is between $150,000 - $270,300. When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data.

• Start Date: Immediately

• Status: Full-time

• Type: Hybrid, 3x per week

• Location: Seattle, WA

• Travel Requirements:

• Department: Engineering

• Reports to: VP of Engineering

• Direct Reports: 5-8

Benefits

• Equity compensation

• 401K program with 3% match through Fidelity Investments

• Self managed vacation plan

• 15 Paid holidays including Recharge Days

• 100% covered medical, dental, and vision for the employee and 50% coverage for dependents

• Flexible spending, health savings accounts and Pretax dependent day care savings plan

• Paid parental leave

• Voluntary Life and AD&D, and Accident insurance options

• Employer-paid life insurance

• Employer-paid long-term disability coverage (in qualifying states)

• Donation Matching for a charity of your choice (up to $1,000/ year)

• $1,000/year reimbursement in Professional Development funds

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!