Senior Software Engineer (ServiceNow Employee Experience Platform)

Us Bank; Atlanta (GA); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Senior ServiceNow Software Engineer to design, develop, and maintain Employee Experience solutions, including Employee Center, Service Catalog, Portal, and Workplace Service Delivery.

You will work in an agile environment, collaborate with Product Owners, HR, Technology, and stakeholders to translate requirements into scalable ServiceNow apps. The role requires 5+ years of experience, CSA and CAD certifications, strong JavaScript and API skills, and a passion for improving

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of relevant experience in ServiceNow.
• Certified ServiceNow System Administrator (CSA) and/or CAD preferred.
• Experience building Employee Experience products and Service Portal development.
• Strong JavaScript, API and integration skills.

Responsibilities

• Design, develop, configure, and maintain ServiceNow Employee Experience solutions.
• Build catalog items, workflows, and approvals to streamline employee support.
• Integrate ServiceNow with enterprise systems via REST/SOAP APIs.
• Collaborate with Product Owners, HR, Technology, and stakeholders.
• Troubleshoot issues and contribute to governance, security, and release management.

Skills

Agile SDLC & DevOps

ServiceNow CSA

ServiceNow CAD

Employee Experience apps

JavaScript & ServiceNow APIs

REST/SOAP integrations

Analytical problem-solving

Education

Bachelor’s degree or equivalent

Tools

ServiceNow App Engine

Studio

Flow Designer

Integration Hub

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Senior ServiceNow Software Engineer will be responsible for the analysis, design, testing, development and maintenance of best-in-class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and DevOps principles.
Essential Responsibilities:

• Design, develop, configure, and maintain ServiceNow Employee Experience solutions, including Employee Center, Service Catalog, Portal, Mobile, and Workplace Service Delivery applications.

• Build and enhance catalog items, record producers, workflows, Flow Designer automations, and approval processes to streamline employee support experiences.

• Develop scalable and reusable applications using ServiceNow App Engine, Studio, Script Includes, Business Rules, Client Scripts, UI Policies, and APIs.

• Partner with Product Owners, HR, Technology, and business stakeholders to gather requirements and translate them into technical solutions.

• Support and optimize employee self-service experiences, ensuring seamless navigation, accessibility, and user adoption across channels.

• Integrate ServiceNow with enterprise platforms using REST/SOAP APIs, Integration Hub, web services, and third-party integrations.

• Troubleshoot and resolve platform issues, perform root cause analysis, and implement sustainable solutions for production environments.

• Follow Agile delivery practices while contributing to platform governance, security, performance optimization, release management, and continuous improvement initiatives.

Basic Qualifications:

• Bachelor’s degree, or equivalent work experience

• 5+ years of relevant experience

Preferred Skills/Experience:

• Adept with agile software development lifecycle and DevOps principles

• Certified ServiceNow System Administrator (CSA) certification.

• Certified ServiceNow Application Developer (CAD) certification.

• Strong experience developing and supporting Employee Experience products, including Employee Center, Service Catalog, Portal, Mobile, Knowledge Management, and Workplace Service Delivery (WSD).

• Proficiency with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal development.

• Experience building and managing Flow Designer, Integration Hub, workflows, automation solutions, and custom ServiceNow applications.

• Knowledge of ServiceNow platform architecture, data model design, security controls, ACLs, update sets, and scoped applications.

• Experience integrating ServiceNow with enterprise systems using REST APIs, web services, authentication frameworks, and middleware technologies.

• Strong analytical, problem-solving, communication, and stakeholder management skills with experience delivering solutions in an Agile environment.

Location expectations:
This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $119,765.00 - $140,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.