Senior Software Engineer - Post Market Quality

Roche; Tucson (AZ); On-site; USD 77,280 - 143,520; Full time

Benefits offered by this job

Discretionary annual bonus

Job summary

Roche is seeking a Senior Software Engineer for Post Market Quality in Tucson, Arizona. You will ensure the performance of Roche’s Digital Solutions by handling software-related complaints and driving quality improvements, working closely with field and R&D teams.

This role requires a Bachelor's degree, 5+ years of relevant experience in Bioinformatics and strong IT skills to troubleshoot complex issues. The position offers competitive salary ranging from $77,280 to $143,520 annual.

Qualifications

• 5+ years of experience in Bioinformatics, genomics, or IT support.
• Strong skills in multiple programming languages.
• Ability to work independently and handle uncertainty.

Responsibilities

• Manage software complaints related to products.
• Conduct in-depth investigations of software failures.
• Collaborate with troubleshooting teams for case resolution.

Skills

Bioinformatics

Genomics

Debugging source code

Automation skills

Data analytics

Communication skills

Education

Bachelor's degree in Computer Science or related IT field

Job description

Senior Software Engineer – Post Market Quality (PMQ)

As a Senior Software Engineer in Post Market Quality (PMQ) at Roche, you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions. You will handle complaints related to Roche’s sequencing and pathology product portfolios, investigate complex, edge‑case software failures, and collaborate with field and R&D teams to improve product reliability.

Responsibilities

• Handle complex software complaints for sequencing and pathology products, including safety issues and product inquiries for on‑premise, cloud, mobile, and app solutions.
• Independently manage the entire case lifecycle from initial creation and classification through in‑depth investigation, collaboration with on‑site troubleshooting teams, documentation, and final resolution. Escalate unresolved cases to the development department.
• Act as a senior technical expert, using deep source‑code analysis to identify the root cause or causal factor of software malfunctions.
• Master Roche’s internal quality processes and regulatory background to justify decisions.
• Serve as a technical interface with Affiliates and Country Organizations, communicating essential quality‑related information and supporting initiatives that enhance regional partnerships.
• Apply automation and data‑analytics skills to enhance the case‑handling process and proactively monitor product performance data.
• Occasionally serve as a technical proxy for the Principal Engineer.

Qualifications

• Bachelor’s degree in Computer Science or a related IT field (preferred). Advanced degrees (Master’s or Ph.D.) are a plus but not required.
• Minimum of 5 years of proven experience in Bioinformatics, genomics, or IT support functions.
• Strong IT skills with the ability to read and debug complex source code across multiple programming languages.
• Capacity to work independently, even when facing uncertainty.
• Excellent presentation, influence, and negotiation skills to drive initiatives forward.
• Strong written and spoken English communication skills.

Locations

Primarily onsite in Tucson, Arizona. Relocation benefits are not available for this position.

Salary and Benefits

The expected salary range for this position based on the primary location of Tucson, Arizona is $77,280 to $143,520. Actual pay will be determined by experience, qualifications, geographic location, and other job‑related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This position also qualifies for the benefits described at the company’s benefits portal.

EEO Statement

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to discrimination on the basis of protected veteran status, individuals with disability status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing the form accommodations for applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.