Senior Software Engineer, Onboarding Experience

Upstart; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Senior Software Engineer on the Onboarding Experience team. In this role, you'll lead impactful projects that enhance the loan application process for customers and internal teams. Your expertise in software development and technical leadership will be crucial in shaping the future of consumer credit. Collaborate with talented individuals, mentor fellow engineers, and contribute to a culture of innovation and growth. This dynamic position offers the flexibility of remote work while fostering a collaborative environment through regular onsite sessions. Embrace the opportunity to make a real difference in a rapidly evolving industry.

Benefits

Competitive Compensation

Comprehensive medical, dental, and vision coverage

401(k) with company match

Employee Stock Purchase Plan

Life and disability insurance

Generous leave policies

Wellness reimbursement programs

Social activities and team events

Catered lunches and snacks

Qualifications

• 5+ years in software development with a focus on user experience.
• Experience in technical leadership and project management.

Responsibilities

• Lead cross-team projects and drive tech platform improvements.
• Make architectural contributions to enhance software reliability.

Skills

Software Development

Technical Leadership

Problem Solving

User Experience Design

Growth Mindset

Critical Thinking

Education

Bachelor's Degree in Computer Science or related field

Tools

Ruby on Rails

React

AWS

CI/CD Technologies

Job description

The Team:

Upstart’s Onboarding Experience team is dedicated to creating a seamless loan application process that allows customers to quickly and easily complete all steps required to fund their loan. By building exceptional, customer-centric experiences for both Upstart borrowers and internal Operations teams, this team plays a crucial role in making Upstart the premier destination for consumer credit. This team focuses on our flagship product, Personal Loans, and directly impacts our growth in this business by reducing friction for applicants and improving the efficiency of our operations.

As a Senior Software Engineer at Upstart on the Onboarding Experience team, you are a leader who can work across the whole stack, who doesn’t need roads paved for you before you take action. You’re an individual contributor who uses tech to ply your craft, but you excel at thinking like a product manager and a business owner when needed. You can handle high-stakes calls with 3rd parties and customers, and you thrive on making decisions that impact not just how we build but what we build. Finally, you’re a mentor, and you take seriously the responsibility to coach and grow each of the engineers around you.

How you’ll make an impact:

• Lead successful cross-team and/or multi-quarter, multi-engineer projects.
• Turn team-specific projects into opportunities to up-level the team and the org’s tech platform.
• Move quickly to drive existing and greenfield projects forward, while always keeping our end users in mind.
• Make architectural contributions and decisions to improve the reliability of our software and maintainability of our code base.
• Help us build our engineering team, and make Upstart a genuinely awesome place to work.

Minimum Qualifications:

• 5+ years of professional software development experience building scalable public or consumer-facing web and/or mobile products displaying high standards for user-experience, and a product-first mindset.
• Technical leadership experience with deep understanding of code release, deployment orchestration, logging, instrumentation, monitoring, and alerting.
• Strong sense of ownership and accountability for the quality and timely delivery of work.
• Ability to quickly comprehend and reiterate complex requirements from product or engineering leadership and translate those to both technical and non-technical stakeholders.
• Exhibit a growth mindset - you’re comfortable with the uncomfortable, and are not afraid to pick up new technologies that are best for the task, and seek out opportunities to learn from others.
• Exhibit a bias for action and comfortability persevering through ambiguity - you regularly practice critical thinking and love to solve difficult problems.
• You seek out and appreciate constructive feedback.

Preferred Qualifications:

• Experience with full stack web development with Ruby on Rails, React, and cloud-native development (AWS preferred).
• Knowledge of, or hands-on experience utilizing advanced CI/CD technologies including infrastructure as code.

Position location:

This role is available in the following locations: Remote, San Mateo, CA, Austin, TX, or Columbus, OH.

Time zone requirements:

The team operates on the East/West coast time zones.

Travel requirements:

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

What You'll Love:

• Competitive Compensation (base + bonus & equity).
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart.
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings.
• Employee Stock Purchase Plan (ESPP).
• Life and disability insurance.
• Generous holiday, vacation, sick and safety leave.
• Supportive parental, family care, and military leave programs.
• Annual wellness, technology & ergonomic reimbursement programs.
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering.
• Catered lunches + snacks & drinks when working in offices.