Senior Software Engineer - Observability

Adyen; City of Amsterdam (NY); On-site; USD 101,000 - 146,000; Full time

Job summary

Adyen is seeking a Senior Software Engineer for Platform Observability in Amsterdam. You will build and maintain telemetry-enabled services, shaping how teams work with logs, metrics, and traces to ensure reliability at scale.

You will design APIs, tackle bottlenecks, and drive end-to-end delivery of observability features while collaborating with cross-functional teams in a fast-paced environment. This role is based in Amsterdam, office-first with no remote-only option.

Qualifications

• 5+ years of experience with highly distributed systems.
• Expertise designing and implementing APIs and data pipelines for high-throughput real-time data.
• Experience improving software reliability across availability, performance, latency, efficiency, capacity, SLOs, and incident management.

Responsibilities

• Solve scaling bottlenecks in the Logging, Metrics, Traces & Alerting pipeline.
• Design and evolve APIs used by product teams, collaborating to identify pain points.
• Identify bottlenecks and single points of failure to improve reliability of the observability platform and user experience.
• Drive features and product ideation, implementation and adoption.
• Collaborate on planning and refinement, ensuring engineering alignment and reducing complexity.
• Respond to alerts and provide production troubleshooting support to other engineers.

Skills

Distributed systems

APIs & data pipelines

Go/Java development

System design

Leading projects

Reliability engineering

Tools

Docker

Kubernetes

Terraform

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. The people of Adyen are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Software Engineer - Platform Observability

Adyen provides a global, unified platform with a wide variety of financial services. Observability plays a key role providing comprehensive data to a wide variety of use cases, ensuring the platform’s reliability and supporting our operations to run smoothly.

As part of the Observability team you will build and maintain products and services that enable engineers at Adyen to understand how their services are behaving in real-time, reliably diagnose issues and streamline data discovery through a common observability ecosystem. Between logs, metrics and traces, our platform collects and processes billions of events per day.

What you will do

As a Software Engineer working on the observability of the platform, you will play a key role in shaping how teams work with telemetry data, identifying and advocating for best practices for building, running and maintaining observable components.

This includes:

• Solve scaling bottlenecks in critical services in our Logging, Metrics, Traces & Alerting pipeline
• Design and evolve APIs that will be used by other engineers in product teams, working together with them to identify pain points and opportunities.
• Identify and tackle bottlenecks and single points of failures in the architecture aiming to improve the reliability of the observability platform and the overall user experience.
• Driving features and products idealization, implementation and adoption.
• Collaborate on planning and refinement proactively providing input whilst striving for engineering alignment, quality and reducing complexity and dependencies.
• Respond to alerts and duty responsibilities, like providing support to other engineers and troubleshooting production issues

What you bring

• 5+ years of experience working with highly distributed systems
• Expertise in designing and implementing APIs and data pipelines for high-throughput, real-time data ingestion
• Experience improving software reliability between different categories including availability, performance, latency, efficiency, capacity, SLOs and incident management.
• Proficiency developing and maintaining software written in Go and/or Java
• Experience with containerisation and orchestration technologies (Docker, Kubernetes) and infrastructure as code tools(e.g: Terraform)
• Solid understanding of system design and evaluating its tradeoffs
• Demonstrated track record of leading and delivering project and features end to end
• Highly motivated to learn and continuously develop yourself

Nice to have

• Observability Stack Expertise: You have hands-on experience operating core telemetry data stores at scale e.g. Elasticsearch/Opensearch/VictoriaLogs/Clickhouse for logging, Prometheus/ VictoriaMetrics for metrics and Grafana Tempo for distributed tracing, Grafana LGTM stack, OpenTelemetry, Alertmanager
• Experience with highly available/fault tolerant, replicated data storage systems, large scale data processing systems is a strong plus
• Infrastructure and Platform Experience
• Contributions to open-source observability projects

Our Diversity, Equity, and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 10 business days. Our interview process tends to take about 4 weeks to complete but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.