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UNAVAILABLE; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

iCIMS in Seattle seeks a Manager in the Account Services Department to work closely with customers and ensure their needs and expectations are met. The role requires mastering the iRecruiter system and communicating the best and most efficient methods of utilizing iCIMS products.

You will manage multiple accounts, identify opportunities to upsell, participate in sales presentations, and collaborate with Marketing on references and testimonials. Travel may be required.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.

Responsibilities

• Manage the needs and expectations of iCIMS customers as a key member of the Account Services Department.
• Master the iRecruiter system and communicate the best and most efficient methods to customers.
• Possess outstanding interpersonal skills and manage multiple accounts effectively.
• Identify customer needs and opportunities to add additional products and services.
• Participate in sales presentations through calls, seminars, and on-site meetings.
• Collaborate with Marketing to develop client references, case studies, and testimonials.
• Proactively contact assigned clients to work toward a 100% renewal rate.
• Address escalated customer issues.
• Some travel to client sites may be required.

Skills

Account management

Customer relations

Interpersonal skills

Communication skills

Sales presentations

Education

Bachelor's degree

Tools

CRM software

Windows OS

IE browser

Job description

Overview

What do you get when you bring together the brightest minds and place them into an exciting, fast-paced environment that fosters intellectual growth and rewards based on impact, not tenure?

You get one of the fastest growing Software-as-a-Service companies in the United States. iCIMS is an Inc. 500 & Deloitte Fast 500 ASP Software Firm focused on solving corporate business issues through the implementation of easy-to-use, web-based software solutions. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, FedEx, and more.

iCIMS has brought together the best-of-the-best, including graduates from Cornell, Brown, Columbia, Harvard, Princeton, and more. We encourage a relaxed but professional atmosphere that allows every employee, no matter what level, to work directly with today's leading organizations and make a noticeable impact on their bottom lines.

Responsibilities

As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.

• The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
• The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
• The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
• Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work towards 100% renewal rate.
• Work escalated customer issues.
• Some travel required.

Qualifications

• Bachelor degree with strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands‑on user for Microsoft Internet Explorer and related web-based technologies.
• Must have strong interpersonal, verbal and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.
• Previous experience with client relations and experience in HR systems and/or software project management are significant plus.