Senior Software Engineer - ITAM & AI Solutions

ServiceNow; Santa Clara, Northern (CA, KY); Hybrid; USD 143,000 - 243,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a Senior Software Engineer for ITAM & AI Solutions. You will own full software development lifecycle for SAM, partnering with product managers, architects, and QA to deliver accurate licensing solutions and scalable performance.

The role emphasizes AI-driven integration, data pipelines, and modern UI frameworks, with flexible or remote work options. Ideal candidates have 6+ years OO programming, experience with Java or C++, and BI/dashboard tooling.

Qualifications

• Bachelor's degree with 5+ years of related experience.
• Experience integrating AI into workflows or processes.
• Hands-on with columnar data stores and large-scale analytics.
• Experience building and operating distributed data pipelines.
• Proficiency in creating dashboards with BI tools.
• Strong OO design, data structures, and performance considerations.
• Exposure to modern UI frameworks (Angular, React, Vue).

Responsibilities

• Develop and maintain high-quality, scalable code across the full SDLC.
• Own features from design through testing and delivery.
• Collaborate with product managers to define real customer solutions.
• Work with architects and QE to improve quality and performance.
• Contribute to new features and enhance existing offerings.
• Mentor peers and share knowledge across the team.

Skills

AI integration

Data stores

Distributed pipelines

Dashboard tools

Object-oriented

UI frameworks

Education

Bachelor's degree

Master's degree preferred

Tools

ClickHouse

Apache Druid

Snowflake

BigQuery

Redshift

Vertica

Apache Spark

Kafka

Flink

Airflow

dbt

Power BI

Tableau

Looker

Angular

React

Vue

Java

C++

Job description

Senior Software Engineer - ITAM & AI Solutions

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Role:

The Software Asset Management product empowers organizations to manage software licensing and compliance with precision. Our engineers build performance-efficient algorithms that help customers achieve the most accurate licensing position possible. You’ll be responsible for the full software development lifecycle—from design and implementation to testing and delivery—while partnering closely with product managers, architects, and quality engineers. Together, we improve product quality, efficiency, and performance. The SAM team is deeply aligned with company priorities and market expectations, delivering solutions that matter.

What You Get to Do in This Role

• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.)
• Own your code from design through implementation, test automation, and delivery
• Collaborate with product managers to define feature sets that solve real customer problems
• Work with architects to shape product design and with QE to enhance quality and performance
• Contribute to new product features and enhance existing offerings
• Mentor peers and promote knowledge-sharing across the team

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Hands-on experience with columnar/analytical data stores (e.g., ClickHouse, Apache Druid, Snowflake, BigQuery, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads.
• Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt).
• Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker.
• This role requires a minimum of 5 years of related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent work experience.
• 6+ years of experience with object-oriented programming language
• Exposure to Java or C++
• Strong foundation in data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
• Experience with modern UI frameworks such as Angular, React, or Vue
• Strong analytical and design skills
• Ability to manage projects with material technical risk at a team level

Nice to Have:

• Experience with ServiceNow platform
• Background in AI or interest in integrating AI into software workflows

For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [emailprotected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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