Senior Software Engineer - Frontend

Five9; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

the company Shares

Bonus Scheme

10% Flexi Benefit

Meal Allowance

Medical Insurance

Life Insurance

25 day Annual Leave + Public Holidays

Job summary

Five9 is seeking a Senior Front End React/Redux Software Engineer to join our AI-enabled cloud contact center platform. You will build high-performance web applications, create widgets for Looker Studio dashboards, and contribute to scalable, reliable systems on GCP. Prior AI experience is not required, on-the-job learning is provided.

The role emphasizes ownership of code in production, collaboration in an Agile team, and delivering polished user interfaces with strong problem-solving skills.

Qualifications

• 5+ years of software development in a front-end role.
• Strong proficiency in React/Redux and modern JS/TS.
• Experience with Agile/Scrum and on-call ownership is a plus.

Responsibilities

• Implement UX designs with UX Designers using a React/Redux framework.
• Build custom widgets for dashboards in Google Looker Studio.
• Contribute to scalable, highly available web platforms on GCP.
• Participate in requirements analysis and grooming.
• Leverage CDN and NoSQL to ensure scalability and reliability.
• Document architecture and take ownership of production issues.

Skills

React/Redux

JavaScript

TypeScript

Agile/Scrum

On-call ownership

Tools

Google Looker Studio

GCP

Job description

Join us in bringing joy to customer experience. the company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

the company has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team - the fastest growing at the company - is seeking a talented and experienced Senior Front End React/Redux Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter.

Key Responsibilities:

• Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based framework.
• Build custom widgets for dashboards developed using Google Looker Studio plugins.
• Be part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCP.
• Participate and contribute to requirements analysis and grooming.
• Understand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operability.
• Document and communicate clearly architecture and implementation solutions.
• Have ownership of your code in production, including on-call, troubleshooting.

Key Skills:

• 5+ years software development experience.
• React/Redux focus.
• Highly proficient in JavaScript and TypeScript.
• Experience in operational code ownership – on-call, troubleshooting, uptime
• Experience in applying modern UI design patterns and separating concerns in a distributed system.
• Must have experience working within an Agile/Scrum team.
• Positive, self-motivated and enthusiastic attitude with a strong sense of ownership.
• Strong pro-active communication skills, both verbal and written.
• Experience in contact center software is a plus but not required.
• Experience with custom widget development using Google Looker Studio is a plus but not required.

Workplace location:

This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.

Benefits:

• the company Shares
• Bonus Scheme
• 10% Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

the company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. the company is an equal opportunity employer.

the company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here: https://www.the company.com/pt-pt/legal.

Note: the company will never request that an applicant send money as a prerequisite for commencing employment with the company.