Senior Software Engineer – Desktop & Browser Applications

United States Digital Space LLC; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid parental leave

Monthly health & wellness allowance

Work from home office stipend

Lunch reimbursement

PTO: 3 weeks in Canada & unlimited in

Job summary

United States Digital Space LLC is seeking a Platform Frontend Engineer to build and maintain a robust desktop platform, focusing on screen capturing, auditing, and analytics for QA, legal, and compliance. You will own significant portions of the frontend stack and collaborate with product and engineering to meet evolving requirements.

The role emphasizes native desktop expertise (Windows/macOS), OS-level APIs, and architecture decisions among native, Electron, and browser-based approaches, with

Qualifications

• Bachelor's degree in Computer Science or related field.
• Strong CS fundamentals.
• Experience building native desktop applications on Windows and macOS with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit).
• Experience implementing screen capture and recording systems, including video/audio pipelines.
• Low-level systems programming: concurrency, memory management, IPC, and sandbox considerations beyond browser constraints.
• Ability to design and own complex client-side systems with architectural tradeoffs between native, Electron, and browser-based approaches.
• WebRTC, Chromium, or Electron experience is a plus; deep native desktop expertise preferred.

Responsibilities

• Play a substantial role in the Platform Frontend engineering team.
• Collaborate with product and engineering to build and improve the platform and new product requirements.
• Stay closely with customers to analyze requirements and own customer-facing deliverables.
• Identify product improvement opportunities and generate ideas.
• Demonstrate engineering best practices in deliverables and daily work.
• Maintain technical ownership over a significant portion of the platform.
• Enhance compliance and QA by building rules-based screen capturing systems for detailed agent activity.
• Support PII/PCI redaction via trigger conditions based on desktop and browser activity.

Skills

8+ years experience

Native desktop apps

Client-side systems

Education

Bachelor's degree in Computer Science

Tools

Win32

AVFoundation

ScreenCaptureKit

Electron

Chromium

Job description

the company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. the company’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use the company to power world-class customer experiences every day.

Born from the Stanford AI Lab, the company has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. the company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining the company to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at the company.

About the role:

The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.

Responsibilities:

• Play a substantial role in the platform frontend engineering team.

• Work with the company product and engineering teams, build and continuously improve the the company platform and new product requirements.

• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.

• Constantly identifies product improvement opportunities and generates product improvement ideas.

• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.

• Technical ownership in a substantial part of the the company product and platform.

• Enhance compliance and QA processes by building rules-based screen capturing systems to help provide detailed information about agent desktop activity.

• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

What we are looking for:

• Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.

• Strong experience building native desktop applications on Windows and/or macOS, including deep familiarity with OS-level APIs (Win32, AVFoundation, ScreenCaptureKit, etc.).

• Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi-monitor/window capture.

• Low-level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.

• Proven ability to design and own complex client-side systems, making architectural tradeoffs between native, Electron, and browser-based approaches.

• Strong software engineering fundamentals with 8+ years of experience and a track record of technical ownership.

• WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.

Perks & Benefits:

• We offer the company employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs

• Paid parental leave to support you and your family

• Monthly Health & Wellness allowance

• Work from home office stipend to help you succeed in a remote environment

• Lunch reimbursement for in-office employees

• PTO: 3 weeks in Canada & unlimited in the USA

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.