Senior Software Engineer, Data Ops - PDEGO

sonymusicentertainment; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life & disability coverage

401K + employer matching

Job summary

Sony Music Entertainment is seeking a Senior Software Engineer, Data Operations in New York to own reliability, observability, and operational health of our data platform. You will build monitoring, lead incident responses, and automate toil across distributed systems.

You will work with Snowflake, Terraform, and data pipelines (Fivetran, dbt, Airflow) and collaborate with Data Engineering to design scalable, observable solutions for global customers.

Qualifications

• 6-8+ years in software engineering with SRE/platform data infra experience.
• Proven incident response and post-incident analysis.
• Strong monitoring, SLOs, dashboards, and root-cause analysis.
• Hands-on Snowflake ops, cost governance and access control.
• Infra-as-code experience, Terraform strongly preferred.
• Familiar with data pipelines (Fivetran, dbt, Airflow).
• AWS experience and effective cross-team communication.

Responsibilities

• Build and maintain monitoring systems, alerts, and health dashboards.
• Lead production incident response and post-mortem documentation.
• Automate repetitive operational work to improve throughput.
• Work on Snowflake infrastructure and Terraform configurations.
• Collaborate with Data Engineering on reliable system design and reviews.
• Write runbooks, incident playbooks, and platform docs.
• Improve platform reliability and data accessibility for global teams.

Skills

Monitoring & observability

Incident response

Automation

Data infrastructure

Cloud platforms

Distributed systems

Tools

Snowflake

Terraform

AWS

Airflow

dbt

Fivetran

Job description

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Sony Music's Product Design Engineering and Global Operations (PDEGO) team is looking for a Senior Software Engineer, Data Operations to own the reliability, observability, and operational health of our data platform.

What you'll do:

• Build and maintain monitoring systems, alerting pipelines, and health dashboards that give the team real-time visibility into platform status
• Take an active role in production incident response - help triage, contribute to resolution, communicate clearly to stakeholders, and document post-mortems
• Identify and build automation for repetitive operational work - access requests, backfill coordination, and pipeline health checks - to improve team throughput over time
• Work on Snowflake infrastructure through Terraform - contributing to access controls, cost monitoring, and warehouse configuration
• Collaborate with Data Engineering on system design and code reviews with reliability and operability in mind
• Write and maintain runbooks, incident response playbooks, and platform documentation
• Support analyst enablement by improving platform reliability, query performance, and data accessibility across global teams
• Suggest and implement improvements to team tooling, processes, and operational practices

Who you are:

• 6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles
• Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis
• Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems
• Hands-on experience with Snowflake or equivalent data warehouse at an operational level - access management, cost governance, performance tuning
• Experience with infrastructure-as-code; Terraform experience strongly preferred
• Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems
• Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent)
• AWS experience preferred
• Clear, proactive communicator - comfortable translating technical incidents to business and analyst stakeholders without jargon
• Motivated to reduce toil through automation and scalable process - not just absorb operational load, but systematically eliminate it
• Interested in music and learning the intricacies of the music business

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

The anticipated annual base salary does not include any other compensation components or other benefits that an i