Senior Software Engineer, Data Ops - PDEGO

Sony Music Global Job Board; New York (NY); On-site; USD 169,000 - 197,000; Full time

Benefits offered by this job

Inclusive community

Modern office

Comprehensive benefits

Identity protection

Fertility coverage

Paid parental leave

Back-up care subsidies

Professional development

Job summary

Sony Music Entertainment’s PDEGO team is seeking a Senior Software Engineer, Data Operations to own reliability and observability of our data platform in New York.

You will build monitoring systems, participate in incident response, automate operational tasks, and work with Snowflake infrastructure via Terraform, collaborating with Data Engineering to ensure scalable, trustworthy data access for global teams.

Qualifications

• 6-8+ years in software engineering with SRE/platform/data infra experience.
• Proven incident response experience with stakeholder communication.
• Strong monitoring/observability, including SLOs and dashboards.
• Hands-on Snowflake data warehouse experience.
• Terraform / infrastructure‑as‑code experience.
• Familiarity with data pipeline tools (Fivetran, dbt, Airflow).
• AWS experience preferred.
• Clear, proactive communicator.

Responsibilities

• Build and maintain monitoring systems and health dashboards.
• Contribute to incident triage, post-mortems, and stakeholder updates.
• Automate repetitive operational tasks to improve throughput.
• Work on Snowflake infra via Terraform including access controls.
• Collaborate with Data Engineering on reliable system design.
• Write runbooks, incident response playbooks, and docs.
• Improve platform reliability and data accessibility for global teams.
• Suggest improvements to tooling and processes.

Skills

SRE

Platform Engineering

Data Infrastructure

Monitoring & Observability

Terraform

Snowflake

AWS

Communication

Tools

Terraform

Snowflake

Airflow

dbt

Fivetran

AWS

Job description

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Sony Music’s Product Design Engineering and Global Operations (PDEGO) team is looking for a Senior Software Engineer, Data Operations to own the reliability, observability, and operational health of our data platform.

What you’ll do:

• Build and maintain monitoring systems, alerting pipelines, and health dashboards that give the team real-time visibility into platform status
• Take an active role in production incident response - help triage, contribute to resolution, communicate clearly to stakeholders, and document post-mortems
• Identify and build automation for repetitive operational work - access requests, backfill coordination, and pipeline health checks - to improve team throughput over time
• Work on Snowflake infrastructure through Terraform - contributing to access controls, cost monitoring, and warehouse configuration
• Collaborate with Data Engineering on system design and code reviews with reliability and operability in mind
• Write and maintain runbooks, incident response playbooks, and platform documentation
• Support analyst enablement by improving platform reliability, query performance, and data accessibility across global teams
• Suggest and implement improvements to team tooling, processes, and operational practices

Who you are:

• 6-8+ years in software engineering with meaningful experience in SRE, platform engineering, or data infrastructure roles
• Proven record of contributing to production incident response, including stakeholder communication and post-incident analysis
• Deep understanding of monitoring and observability: alerting design, SLO definition, dashboards, and root cause analysis across distributed systems
• Hands-on experience with Snowflake or equivalent data warehouse at an operational level - access management, cost governance, performance tuning
• Experience with infrastructure-as-code; Terraform experience strongly preferred
• Strong debugging skills across cloud infrastructure, data pipelines, and distributed systems
• Familiarity with data pipeline tooling (Fivetran, dbt, Airflow, or equivalent)
• AWS experience preferred
• Clear, proactive communicator - comfortable translating technical incidents to business and analyst stakeholders without jargon
• Motivated to reduce toil through automation and scalable process - not just absorb operational load, but systematically eliminate it
• Interested in music and learning the intricacies of the music business

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

New York Pay Range

$169,000-$197,000 USD