Senior Software Engineer, Customer Success (Client-Facing)

Feedzai; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Feedzai is seeking a Senior Software Engineer in the Customer Success Engineering team to ensure installation, configuration, and customization meet client needs. You will work with Java across on-prem and cloud environments, develop interfaces, and build extensions for our Fraud Analysis platform while collaborating with data scientists and project managers.

You will participate in full lifecycle development, troubleshoot and deploy in production, and mentor peers.

Qualifications

• Bachelor of Science and/or Master of Science in Computer Science, a degree in a comparable field, or equivalent work experience.
• 4+ years of extensive work experience in Java software development.
• Experience with distributed systems and high-performance memory management.
• Client engagement experience and ability to act as a consultant to our clients.
• Excellent English communication skills, both verbal and written.
• Experience with Zookeeper, RabbitMQ, Cassandra, Ansible, Docker, databases is beneficial.

Responsibilities

• Execute full software development life cycle, including building integrations and enhancements to Feedzai core product.
• Write well-designed, testable code.
• Integrate multiple software components into a fully functional software system.
• Troubleshoot, debug and upgrade existing systems.
• Deploy and support systems in production.
• Comply with best practices and industry standards.
• Work with Agile principles to regularly deliver quality products.
• Ensure proper feature deployment or product upgrades.
• Provide second-tier support for clients that are live.
• Mentor, coach and inspire other team members to foster software development best practices.

Skills

Java development

Client engagement

English communication

Education

BS/MS in Computer Science or equivalent

Tools

Zookeeper

RabbitMQ

Cassandra

Ansible

Docker

Job description

Feedzai is seeking a Senior Software Engineer in the Customer Success Engineering team to ensure installation, configuration, and customization meet client needs. You will work with Java across on-prem and cloud environments, develop interfaces, and build extensions for our Fraud Analysis platform while collaborating with data scientists and project managers.

You will participate in full lifecycle development, troubleshoot and deploy in production, and mentor peers.