Senior Software Engineer - AIOps & Automation Lead

Spatial Front, Inc; Bethesda (MD); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Spatial Front, Inc. in Bethesda, MD is seeking a Senior Software Developer to lead design, develop, test, and maintain scalable software applications. The role encompasses technical leadership, architecture influence, and mentoring of junior developers to deliver high-quality products.

You will collaborate with cross-functional teams to create reliable, secure, and maintainable software for government-grade workloads while thriving in a fast-paced environment and driving innovation.

Qualifications

• Minimum 5+ years of IT experience as a lead or SME in software development.
• Automation/orchestration tool development experience (Ansible, Python, Jenkins, or equivalent).
• Hands-on experience deploying AIOps, ML, or predictive analytics solutions in enterprise IT environments.
• Proficiency with enterprise monitoring platforms (SolarWinds, New Relic, Splunk, or equivalent).
• Experience with ServiceNow workflow development and ITSM process automation.
• Experience developing and deploying solutions in cloud environments (AWS and/or Azure).
• Strong understanding of networking concepts including LAN/WAN, TCP/IP, DNS, and DHCP.
• Must be a U.S. Citizen; must have resided in the United States for at least 3 of the past 5 years.

Responsibilities

• Design and implement automation workflows to streamline site deployments, configuration management, compliance checking, and incident resolution.
• Develop tools and scripts that operationalize internal support processes, reducing project backlog and resource constraints.
• Build policy-based routing automation and orchestration pipelines using Ansible, Ansible Tower, Jenkins, and Python.
• Implement “one touch to many deliverables” solutions to maximize throughput across the TOC.
• Implement and sustain an AIOps platform within the USCIS TOC, enabling domain-centric and domain-agnostic AI interventions across the enterprise.
• Develop and deploy predictive analytics models to forecast infrastructure issues before they impact users.
• Build anomaly detection, event correlation, and automated remediation capabilities using ML and NLP techniques.
• Integrate ITSM frameworks with AIOps tooling to automate threshold management and service response.
• Consolidate data from SolarWinds, New Relic, Splunk, ServiceNow, Cisco DNAC, and other sources into unified dashboards.
• Provide O&M support and enhancements for enterprise monitoring tools including SolarWinds, New Relic APM/Synthetics/Infrastructure, Aternity, Cisco DNA Center, Ansible Tower, and Jenkins.
• Develop and maintain Business Analytics Dashboards and ServiceNow workflow automation.
• Create scheduled and ad hoc reporting for WAN/LAN performance, CPU/memory/disk utilization, and capacity trends.
• Diagnose and resolve application deployment issues across multi-tier, web-based JAVA and .NET environments.
• Apply DevSecOps practices to develop new TOC capabilities and integrate emerging technologies into the USCIS enterprise landscape.
• Support cloud operations across AWS and Azure, including ASR, security groups, VPCs, and VPGs.
• Participate in war rooms, tiger teams, and specialized working groups to resolve critical infrastructure issues.
• Author technical reports, white papers, and diagrams produced during engineering activities; deliver content into the TOC Playbook and ServiceNow Knowledge Management.

Skills

Lead SME

Automation

AIOps

Monitoring

ServiceNow

Cloud

Networking

Documentation

Job description

Spatial Front, Inc. in Bethesda, MD is seeking a Senior Software Developer to lead design, develop, test, and maintain scalable software applications. The role encompasses technical leadership, architecture influence, and mentoring of junior developers to deliver high-quality products.

You will collaborate with cross-functional teams to create reliable, secure, and maintainable software for government-grade workloads while thriving in a fast-paced environment and driving innovation.