Senior Software Engineer, Agent Platform

Decagon

San Francisco (CA)

On-site

USD 250,000 - 375,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision benefits

Take what you need vacation policy

Daily lunches, dinners, and snacks

Job summary

A leading conversational AI platform in San Francisco is seeking a Senior Software Engineer to design and build systems that enhance agent operations. The ideal candidate has over 5 years of experience in building production systems, proficiency in Python or Typescript, and a track record of managing large projects. This role offers a competitive salary, comprehensive benefits, and a stimulating work environment.

Qualifications

5+ years of experience building production systems.
Proficiency in Python or Typescript and comfort with asynchronous programming.
Strong debugging skills across complex technical stacks.
Ability to design reliable distributed systems that handle real-world failure modes.
A track record of owning large technical projects end-to-end.

Responsibilities

Build the execution engine that powers intelligent agents at scale.
Design systems that coordinate model reasoning and actions while staying fast and correct.
Improve reliability through better testing, observability, and safeguards.
Build foundations that help teams evaluate and improve agent behavior.

Skills

Building production systems

Proficiency in Python or Typescript

Strong debugging skills

Designing reliable distributed systems

Owning large technical projects

Job description

Senior Software Engineer, Agent Orchestration

Decagon is a leading conversational AI platform that empowers every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries in every language at any time.

Since emerging from stealth, Decagon has experienced rapid growth and partnered with industry leaders such as Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We’ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, and notable angels including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Team

The Agent Orchestration team builds the core execution layer that powers every agent interaction, coordinating model reasoning, evaluating agent behavior, and ensuring agents behave reliably in real customer environments. We focus on correctness, reliability, and speed, shaping how Decagon agents plan, decide, and act across millions of interactions.

About the Role

As a Senior Software Engineer on the Agent Orchestration team, you will design and build systems that determine how Decagon agents operate under real-world conditions. You will own complex distributed systems challenges and lay foundations that help teams improve agent performance, reliability, and quality.

In this role, you will

Build the execution engine that powers intelligent agents at scale
Design systems that coordinate model reasoning and actions while staying fast and correct
Improve reliability through better testing, observability, and safeguards
Build foundations that help teams evaluate and improve agent behavior safely and continuously

Qualifications

5+ years of experience building production systems
Proficiency in Python or Typescript and comfort with asynchronous programming
Strong debugging skills across complex technical stacks
Ability to design reliable distributed systems that handle real-world failure modes
A track record of owning large technical projects end-to-end

Preferred Qualifications