Senior Software Engineer - Adobe RTCDP (Remote)

First Citizens Bank; Raleigh (NC); Remote; USD 130,000 - 185,000; Full time

Job summary

First Citizens Bank is seeking a detail-oriented Senior Software Engineer with deep RTCDP expertise to translate business needs into impactful experiences. You will design RTCDP integrations within the Adobe Experience Cloud and lead technical initiatives.

Responsibilities include identity resolution, data flow engineering, and mentoring others while collaborating with cross-functional teams to deliver scalable solutions.

Qualifications

• Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in software development.
• Experience architecting RTCDP integrations within the Adobe ecosystem.
• Strong SQL and data modeling capabilities for unified customer profiles.

Responsibilities

• Architect and implement RTCDP solutions, leveraging AEP.
• Design identity resolution and customer profiles.
• Engineer data flows using streaming and batch processing.
• Develop integrations between RTCDP and Adobe Analytics, Target, AJO, CJA and Workfront.
• Lead software engineering projects and mentor teammates.

Skills

RTCDP

AEP

Adobe Analytics

Data modeling

Identity resolution

Jira

Confluence

Education

Bachelor's Degree

High School Diploma

Tools

Jira

Confluence

Job description

OverviewThis is a remote role that may be hired in NC.

OverviewThis is a remote role that may be hired in NC. We are seeking, for our Technology - Marketing & Content Management group, a detail-oriented and innovative Senior Software Engineer with deep expertise in Adobe Real Time Customer Data Platform (RTCDP) and a knack for translating business needs and customer desires into intuitive, impactful experiences. This role combines technical leadership, strategic thinking, and hands-on development to design and implement scalable solutions using RTCDP and Adobe Experience Platform (AEP) while integrating with the broader Adobe Experience Cloud suite, including Adobe Analytics, Target, Marketo and Workfront.

The ideal candidate will strategize, plan, and develop RTCDP integrations with other tools within the Adobe suite, write and test code, create technical documentation, and contribute to large-scale initiatives supporting our marketing and business needs. They will also mentor others, uphold the integrity of the code base, and foster best practices.

Responsibilities & Qualifications

Duties & Responsibilities:

Development and Integration

• Architect and implement RTCDP solutions, leveraging AEP.
• Design identity resolution and customer profiles.
• Engineer Data Flows using both streaming and batch processing.
• Implement complex cross company segmentation.
• Data governance and privacy setup and management.
• Develop seamless integrations between RTCDP and Adobe Analytics, Adobe Target, Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA)and Adobe Workfront, including tracking and tagging, defining personalization strategies between RTCDP and Target, and facilitating collaborative project workflows.
• Manage content modeling, metadata, and taxonomy utilizing AEP for efficient digital experiences.
• Mange identity stitching and master streaming data ingestion.

Technical Leadership

• Lead software engineering projects, coordinate efforts across teams and contribute to large-scale initiatives.
• Actively troubleshoot and debug complex systems, reducing technical debt with innovative solutions.
• Serve as a mentor and coach to other software engineers and content authors, fostering the adoption of development best practices.
• Stay updated on industry trends and best practices to drive innovation in the Adobe ecosystem.

Strategic Collaboration and Communication

• Partner with cross-functional teams, including scrum masters, product managers, data engineering and stakeholders, to define project requirements and timelines.
• Directly communicate with internal and external clients to interpret business requirements and provide programmatic solutions.

Documentation and Testing

• Write, build, and execute complex test cases and automated test scripts.
• Create and maintain technical documentation, including data modeling, architecture diagrams, and knowledge bases.
• Conduct peer reviews of code, programming solutions, and development approaches.

Qualifications

Minimum Required Education and Experience: Bachelor's Degree and 4 years\' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Software application development and maintenance

Preferred Qualifications

• 6–10 years of relevant development experience with a focus on RTCDP / AEP.
• FCB Experience
• Design experience with Experience Data Modeling (XDM).
• Strong knowledge of RTCDP architecture.
• Strong SQL skills for data exploration and validation.
• Knowledgeable in AEP Query Service.
• Hands on experience in setting up and activating audiences to various destinations utilizing the Destination SDK.
• Experience with RTCDP API and SDK Usage.
• Knowledge of data usage labeling and enforcement (DULE), managing data privacy and ensuring compliance with regulations (GDPR / CCPA).
• Expertise in Merge Profiles for defining how disparate data sources are combined to create a “golden record” or unified profile.
• Adobe Certified Expert - AEM Adobe Real-Time CDP Developer.
• Advanced problem-solving and solution validation skills.
• Understanding of marketing technologies, including attribution and personalization configurations.
• Experience with Agile methodologies and tools such as Jira or Confluence.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.