Senior Software Engineer

Cloudbeds; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote-first culture

PTO in accordance with local labor law

Fully Paid Parental Leave

Home office stipend

Job summary

Cloudbeds is hiring a Senior Software Engineer for the Core AI Squad. You will design, build, and operate customer-facing AI platform capabilities powering product experiences across Cloudbeds.

The role emphasizes production AI systems, agentic workflows, evaluation, and observability, with Python as the primary language and collaboration across PHP and Java ecosystems. You will own agent runtimes, workflow orchestration, and tool execution while ensuring reliability, latency, and cost

Qualifications

• 5+ years of software engineering experience
• Strong proficiency with Python in production environments
• Hands-on experience with agentic systems or LLM-powered workflows
• Experience with LangChain, LangSmith, LangGraph or similar platforms
• Experience with cloud infrastructure and containers (Docker, Kubernetes, AWS)

Responsibilities

• Design, build, and operate customer-facing AI platform services and features in Python
• Develop agent runtimes, tool orchestration, and evaluation hooks
• Integrate agents and LLM-powered workflows into production systems
• Evaluate models and providers for product use cases
• Own evaluation, observability, and quality feedback loops for AI features
• Write clean, well-tested code and promote engineering best practices
• Collaborate with product, design, data, security, and engineering teams

Skills

Python production

Agentic systems

LLM workflows

API design

Distributed systems

AWS Docker Kubernetes

PostgreSQL

Go/Java interop

Tools

LangChain

LangSmith

LangGraph

PydanticAI

CrewAI

Job description

At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.

How You'll Make an Impact:

As a Senior Software Engineer on the Core AI Squad, you'll design, build, and operate customer-facing AI platform capabilities that power intelligent product experiences across Cloudbeds. This is a product engineering role focused on production AI systems, agentic workflows, evaluation, and observability - not an internal tooling role. You'll work primarily in Python while collaborating across our broader PHP and Java ecosystem, building systems where correctness, reliability, latency, cost, and model quality are core to the job. Your goal is to help Cloudbeds ship AI-powered customer experiences that are useful, trusted, scalable, and measurable.

Our Core AI Squad:

The Core AI Squad owns the customer-facing AI platform infrastructure, agentic workflows, and evaluation and observability foundations that enable AI-powered experiences across Cloudbeds products. The team builds the production capabilities that let us evaluate models and providers for specific use cases, orchestrate tools and workflows, measure quality over time, and integrate AI safely into real customer journeys. You'll join a senior, product-minded group that values ownership, pragmatic architecture, fast learning, and strong collaboration across product, design, data, and engineering.

What You Bring to the Team:

• Design, build, and operate customer-facing AI platform services and product features primarily in Python, while integrating with PHP and Java systems as needed
• Build and evolve agentic harnesses, including agent runtimes, workflow orchestration, tool execution, state management, recovery paths, and evaluation hooks
• Integrate agents and LLM-powered workflows into production systems with strong attention to reliability, correctness, latency, scalability, and cost
• Evaluate models and providers for specific product use cases, using clear success criteria and abstractions that keep the platform flexible as the AI ecosystem evolves
• Own evaluation, tracing, observability, and quality feedback loops for AI features so the team can detect regressions, understand behavior, and improve over time
• Write clean, well-tested, well-documented code and advocate for engineering best practices, test automation, maintainability, and operational excellence
• Collaborate with product, design, data, security, and engineering partners to turn ambiguous AI product opportunities into reliable customer-facing features
• Comfort building, debugging, and operating services that interact with PostgreSQL, SQS, gRPC, and REST APIs, including data models, event streams, service contracts, and versioning
• Contribute as a senior individual contributor through technical leadership, architecture input, pair programming, code reviews, and mentorship

What Sets You Up for Success:

• 5+ years of software engineering experience building, shipping, and operating production systems
• Strong proficiency with Python in production environments, including APIs, services, tests, debugging, and operational ownership
• Hands-on experience building, integrating, or evaluating agentic systems, agent harnesses, tool orchestration, or LLM-powered workflows
• Experience with agentic frameworks and tooling such as LangChain, LangSmith, LangGraph, or similar platforms (PydanticAI, CrewAI, etc)
• Experience with MCP, vector databases, retrieval patterns, RAG architectures, or AI evaluation platforms
• Comfortable working across a polyglot stack, especially contributing to or integrating with PHP and Java services when the product requires it
• Familiarity with prompt and version management, guardrails, tracing, LLM observability, cost and latency optimization, or human-in-the-loop workflows
• Experience with cloud infrastructure and containerization such as Docker, Kubernetes, and AWS, plus experience working with remote-first, globally distributed teams
• Experience with API-driven design, distributed systems, data modeling, and reliable service boundaries
• Strong knowledge of software best practices, design patterns, performance, security-minded development, and testing across unit, integration, and end-to-end levels
• Excellent problem-solving and debugging skills, especially in complex systems with uncertain or probabilistic behavior
• Good product sense, customer empathy, strong communication, teamwork, ownership, and time management
• Business-level English fluency, verbal and written

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $140,000 and $180,000 USD. Please note that we maintain high flexibility, and packages above this range will be considered. (The salary is only for US-based candidates).

Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.

What to Expect - Your Journey with Us

Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.

Winner – Hotel Management Software | HotelTechAwards (2026)

Overall 10 Best Places to Work | HotelTechAwards (2026)

Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)

Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• Fully Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Access to professional development, including manager training, upskilling, and knowledge transfer

Everyone is Welcome - A Culture of Inclusion

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard‑of‑hearing, deaf‑blind, and deaf‑disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at [phone] or via email at [e-mail]. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.

Equal Employment Opportunity Information

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. We do not discriminate on the basis of any protected group status under any applicable law. I f you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.