Senior SNAP/TANF Systems Analyst - Onsite Contract

Accord Technologies Inc; Jackson (MS); On-site; USD 55,104 - 82,656; Part time

Job summary

Accord Technologies Inc. is seeking a Business Analyst (SNAP, TANF, E&T) to serve as the primary point of contact for end users, diagnose issues, and support system implementations onsite in Jackson, MS.

This contract role requires strong communication, data validation, and collaboration with cross-functional teams to deliver high-quality business solutions. The ideal candidate has a minimum of 7 years supporting automated eligibility systems and experience with ticketing systems.

Qualifications

• Associate's degree or equivalent required.
• 7+ years supporting automated eligibility systems (SNAP/TANF/E&T).
• Experience as primary contact for users requiring help desk support.
• Experience documenting, tracking, and managing incidents with a ticketing system.
• Strong analytical, troubleshooting, and communication skills.
• Proficiency with Windows environments.

Responsibilities

• Serve as primary point of contact for end users with application and help desk issues.
• Diagnose software issues, resolve inquiries, and perform data corrections as needed.
• Manage, prioritize, and resolve support requests via phone, email, tickets, and chat.
• Document incidents, resolutions, and troubleshooting steps in the ticket system.
• Collaborate with business and technical teams to define requirements and improvements.
• Escalate complex issues to appropriate teams and track follow-up.

Skills

Analytical thinking

Verbal and written communication

Problem solving

Attention to detail

Education

Associate's degree or equivalent

Tools

JIRA

SQL Server

ADABAS

Linux

Mainframe

Job description

Accord Technologies Inc. is seeking a Business Analyst (SNAP, TANF, E&T) to serve as the primary point of contact for end users, diagnose issues, and support system implementations onsite in Jackson, MS.

This contract role requires strong communication, data validation, and collaboration with cross-functional teams to deliver high-quality business solutions. The ideal candidate has a minimum of 7 years supporting automated eligibility systems and experience with ticketing systems.