Senior/SME Systems Administrator – Enterprise IT Ops

CACI International Inc; Denver (CO); In loco; USD 90.000 - 190.000; Tempo pieno

Descrizione del lavoro

CACI International Inc. is seeking Systems Administrators at the Journeyman, Senior, and SME levels to provide systems administration, desktop support, infrastructure management, and ITSM across complex enterprise environments.

You will help maintain availability and performance of systems for users across domestic and global operations, troubleshoot issues, manage incidents, implement changes, and collaborate with Government stakeholders and mission partners.

Competenze

• Active Secret security clearance required.
• Bachelor's degree in a relevant field or equivalent experience.
• Experience working with enterprise IT systems and support environments.
• Experience in incident/service request management and ITSM processes.
• Ability to work with government stakeholders and cross-functional teams.

Mansioni

• Provide end-to-end incident lifecycle support including logging, triage, troubleshooting, resolution, escalation, documentation, and root cause analysis.
• Deliver desktop and end-user support for hardware, software, OS, connectivity, accounts, and peripherals in an enterprise environment.
• Administer Government-Furnished Equipment (GFE) and support approved mobile devices.
• Perform systems and infrastructure administration across domestic and enterprise operations; support workstation, peripherals, and web services infrastructure.
• Install, configure, deploy, maintain, and troubleshoot enterprise applications and services; support collaboration platforms and enterprise tools.
• Perform network operations activities to ensure reliable enterprise connectivity, availability, and performance.
• Monitor and resolve system, infrastructure, application, and network incidents in coordination with technical teams.
• Collaborate to improve Ticket Management System configurations, workflows, and processes.
• Support self-service capabilities including password resets, provisioning, and knowledge management content.
• Participate in Problem Management and Change Management; document findings and recommend long-term solutions.
• Maintain accurate technical documentation for audit and compliance requirements.

Formazione

Bachelor's degree in a relevant field

Comparable combination of education and experience

Descrizione del lavoro

CACI International Inc. is seeking Systems Administrators at the Journeyman, Senior, and SME levels to provide systems administration, desktop support, infrastructure management, and ITSM across complex enterprise environments.

You will help maintain availability and performance of systems for users across domestic and global operations, troubleshoot issues, manage incidents, implement changes, and collaborate with Government stakeholders and mission partners.