Senior Site reliability engineer | St Louis, MO, USA

London Stock Exchange Group; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Senior Site Reliability Engineer, where you will play a crucial role in maintaining and supporting a robust hosted application platform. This dynamic position involves collaborating with cross-functional teams to troubleshoot performance issues and enhance application environments. You will lead projects, manage critical incidents, and ensure high availability through effective communication and documentation. If you have a passion for problem-solving and a strong background in application support, this is the perfect opportunity to make a significant impact in a collaborative environment that values innovation and excellence.

Qualifications

• 8-10 years of application support experience required.
• Bachelor's degree in Computer Science or related field preferred.

Responsibilities

• Support, monitor, and troubleshoot issues for end-users.
• Manage critical incidents and provide 24x7 on-call support.
• Document policies and procedures as they are defined.

Skills

Application Support Experience

Azure Cloud Services

Terraform

Linux Administration

Incident Recovery

Monitoring with Datadog

SQL Proficiency

Python Scripting

PowerShell Scripting

CI/CD Pipelines

Education

Bachelor's Degree in Computer Science

Tools

Azure

Terraform

Datadog

GitLab

Kubernetes

Job description

Senior Site Reliability Engineer

London Stock Exchange Group
St Louis, United States

Job Description Summary

The Sr Site Reliability Engineer (Senior SRE) will assist with the ongoing maintenance and support of a hosted application platform, lead projects related to application environment support, and interface with internal and external customers to troubleshoot connectivity and performance issues. The SRE will also support new project build-outs, collaborate with development and QA departments, and handle other application administration tasks.

Work Experience / Roles and Responsibilities

1. Follow strict change control policies to meet organizational and client requirements.
2. Support, monitor, test, and troubleshoot issues for internal and external end-users.
3. Manage critical incidents and problems with appropriate urgency.
4. Participate in out-of-hours maintenance to support high availability.
5. Communicate effectively with Design Engineering, Client Support, Management, and Software Development teams.
6. Document policies and procedures as they are defined and updated.
7. Set up and administer applications.
8. Be accountable for resolving outages through workarounds or permanent fixes.
9. Maintain and update administration reports, technical diagrams, and post-incident reviews.
10. Work with Problem Management to identify recurring incidents and develop long-term solutions.
11. Demonstrate critical thinking and problem-solving skills.
12. Provide 24x7 on-call support within a team rotation.

Required Skills

1. 8-10 years of application support experience.
2. At least 4+ years of experience with Azure Cloud services.
3. Experience building and managing Infrastructure as Code using Terraform.
4. Linux/Windows system administration skills.
5. Experience in application support and incident recovery.
6. Monitoring and alerting using Datadog.
7. Proficiency in SQL and relational databases.
8. Python and PowerShell scripting skills.
9. Experience with CI/CD pipelines in GitLab.
10. ITIL certification is a plus.

Good to Have Skills

1. Kubernetes experience.
2. Support and administration of Java or .NET applications.
3. Programming skills in Java, C#, or .NET.

Educational qualification: Bachelor's Degree in Computer Science or a related field.