Senior Site Reliability Engineer (EverCommerce)

EverCommerce; Texas; Hybrid; USD 120,000 - 210,000; Full time

Benefits offered by this job

Wellness stipend

Udemy training

401k with company match

Generous PTO

Employee Stock Purchase Program

Professional development support

Job summary

EverCommerce is seeking an experienced Senior Site Reliability Engineer to ensure the reliability, performance, and operational stability of our mission-critical SaaS infrastructure across AWS, colocation, and hosted environments. You will independently support production infrastructure, collaborate with Senior Cloud Engineers, and drive automation and modernization initiatives.

You will manage Windows and Linux systems, virtualization, storage, networking, and lifecycle maintenance, while

Qualifications

• 8+ years of systems/infrastructure or cloud engineering experience in production environments.
• Experience supporting production databases and enterprise monitoring platforms.
• Proven ability to lead technical investigations and RCA for production issues.

Responsibilities

• Maintain uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms.
• Independent support of Windows and Linux infrastructure, virtualization, storage, and networking components.
• Lead modernization, automation, and monitoring enhancements in collaboration with Senior Cloud Engineers.
• Troubleshoot complex production incidents and perform root cause analysis with long-term corrective actions.
• Design and implement monitoring, alerting, and operational visibility improvements.
• Support compliance initiatives (SOX, PCI, HIPAA) with infrastructure controls and documentation.
• Lead medium-sized infrastructure projects from planning through implementation.
• Participate in disaster recovery testing and recovery planning.
• Evaluate emerging technologies and practical improvements to operations.

Skills

Windows/Linux admin

Automation scripting

AWS cloud

Networking basics

Root cause analysis

Tools

Terraform

Ansible

Puppet

Chef

PowerShell

Bash

Python

Job description

• The Senior Site Reliability Engineer role is responsible for ensuring the reliability, performance, and operational stability of business-critical SaaS infrastructure across cloud and traditional hosting environments
• This position independently supports production infrastructure, collaborates closely with Senior Cloud Engineers and cross-functional technology teams, and leads implementation of infrastructure improvements, operational automation, monitoring enhancements, and modernization initiatives
• Maintain uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms
• Independently support Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components
• Lead implementation of infrastructure modernization and operational automation initiatives while partnering with Senior Cloud Engineers on larger strategic efforts
• Troubleshoot complex infrastructure, application connectivity, and production incidents while leading root cause analysis and recommending long-term corrective actions
• Design and implement improvements to monitoring, alerting, and operational visibility across infrastructure platforms
• Collaborate with security teams and technology leaders to support SOX, PCI, and HIPAA compliance initiatives
• Lead vulnerability remediation efforts and infrastructure lifecycle maintenance activities
• Develop and maintain technical documentation, operational procedures, and infrastructure standards
• Collaborate with application teams and vendors to support reliable infrastructure hosting production database systems
• Independently lead medium-sized infrastructure projects from planning through implementation
• Participate in disaster recovery testing, recovery planning, and continuous operational improvement initiatives
• Evaluate emerging technologies and recommend practical improvements to infrastructure operations

Benefits

• Flexibility to work where/how you want - in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

The ideal candidate is an experienced infrastructure engineer with strong technical skills across Windows, Linux, virtualization, networking, automation, and AWS who enjoys solving complex operational challenges while continuously improving the reliability of production systemsStrong communication, collaboration, and technical documentation skills8 years of systems, infrastructure, or cloud engineering experience supporting production environmentsFamiliarity with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operationsFamiliarity with enterprise monitoring platforms and operational troubleshootingExperience with enterprise virtualization platformsAbility to independently manage complex production infrastructure with minimal supervisionExperience administering Windows Server and Linux systemsExperience designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languagesExperience leading technical investigations and root cause analysis for production issuesExperience supporting infrastructure in AWS environmentsUnderstanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliencyExperience with Terraform or Infrastructure as CodeExperience with configuration management technologies such as Ansible, Puppet, or ChefExperience supporting PCI-DSS, HIPAA, or SOX-regulated environmentsExperience implementing infrastructure modernization or cloud migration projectsExperience supporting highly available SaaS or public-facing systemsExperience developing disaster recovery plans and participating in recovery testingExperience creating engineering standards, operational documentation, and infrastructure diagrams