Senior Site Reliability Engineer, AI-First & Multi-Cloud

Avalara, Inc.; Town of Poland (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Medical insurance

Job summary

Avalara, Inc. is seeking a senior reliability engineer to lead how reliability is engineered across Avalara's global SaaS platform as we move toward an AI-first operating model.

You will build a modern, automation-first reliability ecosystem that improves stability, reduces risk, and speeds safe product delivery across multi-cloud environments. You will mentor engineers, shape standards, and drive measurable improvements in reliability and performance, including AI-driven monitoring and

Qualifications

• 10+ years of experience in SaaS, distributed systems, or site reliability engineering.
• Programming skills in Go, Java, or Python.
• Deep experience with observability tools such as Prometheus, Grafana, and OpenTelemetry.
• Hands-on experience with Kubernetes, containerisation, and multi-cloud platforms (AWS, GCP, Azure, or OCI).
• Strong understanding of Linux systems, networking, and cloud-native architectures.
• Proven ability to design automation, improve system reliability, and apply AI or machine learning to operational workflows.

Responsibilities

• Own the reliability strategy for distributed SaaS systems across multi-cloud platforms.
• Design and implement AI-driven operations, including predictive monitoring and automated root-cause analysis.
• Build and scale observability using Prometheus, Grafana, and OpenTelemetry.
• Create self-healing systems and automation to reduce manual work.
• Improve deployments with feature flags, progressive delivery, and safe rollouts.
• Ensure reliability of CI/CD pipelines and IaC environments.
• Strengthen availability, scalability, and fault tolerance on Kubernetes platforms.
• Lead incident response and drive post-incident improvements.
• Integrate AI-driven workflows into incident detection and resolution.
• Mentor engineers and champion automation-first reliability.

Skills

Go

Java

Python

Tools

Prometheus

Grafana

OpenTelemetry

Job description

Avalara, Inc. is seeking a senior reliability engineer to lead how reliability is engineered across Avalara's global SaaS platform as we move toward an AI-first operating model.

You will build a modern, automation-first reliability ecosystem that improves stability, reduces risk, and speeds safe product delivery across multi-cloud environments. You will mentor engineers, shape standards, and drive measurable improvements in reliability and performance, including AI-driven monitoring and