Senior Site Reliability Engineer

Concentrix; Seattle (WA); Vor Ort; USD 115.000 - 140.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Zusammenfassung

Concentrix is seeking a Senior Site Reliability Engineer to build, automate, and support scalable cloud-native platforms and digital applications. You will enhance reliability, observability, and operational excellence through IaC, Kubernetes, CI/CD automation, and incident management.

The role emphasizes reducing toil, improving platform resilience, and implementing monitoring with tools like Splunk, Grafana, Prometheus, and Open Telemetry across AWS/Azure environments.

Qualifikationen

• 5+ years of experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, Cloud Operations, or a related field.
• Strong experience with Linux administration, Kubernetes, Docker, and cloud platforms such as AWS and/or Azure.
• Hands‑on experience with Infrastructure as Code (Terraform, CloudFormation, Helm) and CI/CD pipeline automation.
• Proficiency in scripting and automation using Python and Bash.

Aufgaben

• Reliability Engineering & Operational Excellence: Design, implement, and support highly available, scalable, and resilient cloud-native platforms and services.
• Define, monitor, and maintain SLIs/SLOs and Error Budgets to ensure platform reliability.
• Identify, analyze, and eliminate reliability and performance bottlenecks across distributed systems.
• Lead incident response, RCA, and implementation of preventive measures.
• Participate in on-call support and production operations for mission-critical applications and services.
• Observability & Monitoring: Build and manage enterprise observability solutions with Splunk, Grafana, Prometheus, Datadog, New Relic, and Open Telemetry.
• Develop dashboards, alerts, monitoring strategies, and reporting frameworks.
• Improve MTTD and MTTR through proactive monitoring and automation.
• Establish best practices for logging, tracing, and health management.
• Platform Engineering: Develop shared platform services and automation tools to boost developer productivity.

Kenntnisse

Linux administration

SRE/DevOps

Automation

Python scripting

Ausbildung

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field

Tools

Kubernetes

Docker

Terraform

CloudFormation

Helm

OpenTelemetry

Splunk

Grafana

Prometheus

Datadog

New Relic

Jobbeschreibung

Job Title: Senior Site Reliability Engineer

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Summary

We are seeking a Senior Site Reliability Engineer (SRE) to build, automate, and support highly scalable cloud-native platforms and digital applications. This role is responsible for improving system reliability, observability, performance, and operational excellence through Infrastructure as Code, Kubernetes, CI/CD automation, monitoring, and incident management. The ideal candidate will have strong experience with AWS/Azure, distributed systems, platform engineering, and enterprise observability tools, with a passion for reducing operational toil and enhancing platform resilience through automation and intelligent operations.

Responsibilities

• Reliability Engineering & Operational Excellence: Design, implement, and support highly available, scalable, and resilient cloud-native platforms and services.
• Define, monitor, and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets to ensure platform reliability.
• Identify, analyze, and eliminate reliability and performance bottlenecks across distributed systems.
• Lead incident response, Root Cause Analysis (RCA), and implementation of preventive measures.
• Participate in on-call support and production operations for mission‑critical applications and services.
• Observability & Monitoring: Build and manage enterprise observability solutions leveraging tools such as Splunk, Grafana, Prometheus, Datadog, New Relic, and Open Telemetry.
• Develop dashboards, alerts, monitoring strategies, and reporting frameworks that provide actionable operational insights.
• Improve Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through proactive monitoring and automation.
• Establish best practices for logging, distributed tracing, application monitoring, and system health management.
• Platform Engineering: Develop and enhance shared platform services and infrastructure utilized by multiple engineering teams.
• Create self‑service capabilities and automation tools that improve developer productivity and reduce operational overhead.
• Design reusable platform components, frameworks, and operational tooling.
• Collaborate with architecture, engineering, and product teams to define and execute platform modernization strategies.
• Cloud Infrastructure & Automation: Design, deploy, and manage cloud infrastructure across AWS and Azure environments.
• Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, Helm, and Kubernetes manifests.
• Automate infrastructure provisioning, configuration management, deployments, scaling, and recovery processes.
• Improve infrastructure consistency, governance, security, and scalability through automation and standardization.
• CI/CD & DevOps Enablement: Build and optimize CI/CD pipelines to enable secure, scalable, and reliable software delivery.
• Implement deployment automation, release management processes, and validation controls.
• Support GitOps methodologies and continuous delivery practices.
• Partner with development teams to improve deployment frequency, quality, and operational stability.
• Incident Management & Resilience Engineering: Lead operational readiness assessments, disaster recovery planning, and business continuity exercises.
• Develop and maintain runbooks, playbooks, escalation procedures, and automated remediation workflows.
• Drive resiliency testing, chaos engineering initiatives, and fault‑tolerance improvements.
• Ensure compliance with operational, security, and reliability standards.
• AI‑Driven Operations & Innovation: Utilize AI‑powered observability and incident management platforms to enhance operational efficiency.
• Leverage predictive analytics and automation to proactively identify risks and prevent service disruptions.
• Drive adoption of intelligent operational capabilities that improve system reliability, engineering productivity, and customer experience.
• Explore innovative approaches to reduce manual effort and operational toil through automation and AI‑driven solutions.
• Cross‑Functional Collaboration: Partner closely with Software Engineering, Platform Engineering, Cloud Architecture, Security, and Product teams to deliver reliable and scalable solutions.
• Provide technical leadership and guidance on reliability best practices, automation strategies, and operational excellence.
• Mentor junior engineers and contribute to continuous improvement initiatives across the organization.

Qualifications

• 5+ years of experience in Site Reliability Engineering (SRE), DevOps, Platform Engineering, Cloud Operations, or a related field.
• Strong experience with Linux administration, Kubernetes, Docker, and cloud platforms such as AWS and/or Azure.
• Hands‑on experience with Infrastructure as Code (Terraform, CloudFormation, Helm) and CI/CD pipeline automation.
• Proficiency in scripting and automation using Python and Bash.
• Experience supporting distributed systems, APIs, microservices, and customer‑facing applications in production environments.
• Strong knowledge of monitoring and observability tools such as Splunk, Grafana, Prometheus, Open Telemetry, and New Relic.
• Experience with incident management, root cause analysis (RCA), performance tuning, disaster recovery, and reliability engineering.
• Understanding of Git, DevOps best practices, automation, and cloud‑native technologies.
• Strong problem‑solving, troubleshooting, and collaboration skills.
• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field, or equivalent practical experience.

The base salary for this position is $115,000 - $140,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• medical insurance
• dental insurance
• vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

# WFO #LI-Hybrid #Concentrix Location: USA Seattle 1401 NW 46th St

Language Requirements:

Time Type: Full time

Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well‑known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand‑defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.