Senior Site Reliability Engineer

KodyPay; San Diego (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

KodyPay is seeking a Senior Site Reliability Engineer (8+ years of experience) to own production reliability across our global payment platform. You will lead incident response, on-call rotation, and end-to-end observability, spanning Europe, Asia, and North America.

You will mentor engineers, implement SLOs/SLIs, automate toil, optimize capacity, and strengthen PCI-DSS aligned security. Based in Shenzhen or Hong Kong, excellent English communication is essential to coordinate with global teams.

Qualifications

• 8+ years of hands-on SRE/Platform/DevOps experience in high-availability systems.
• Strong expertise in cloud, containerized environments, and automation.
• Proven track record operating in regulated payment/fintech environments with uptime focus.

Responsibilities

• Participate in follow-the-sun production on-call rotation and lead Sev1/Sev2 response.
• Diagnose, triage, and resolve complex production incidents across services and cloud platforms.
• Define and maintain SLOs/SLIs, alerting standards, and reliability processes.

Skills

AWS

Kubernetes (EKS)

Terraform

PostgreSQL

Redis

Kafka

Linux

Networking

Observability tools

Tools

Datadog

Prometheus

Grafana

Job description

Job Summary

Kody is seeking a Senior Site Reliability Engineer (8+ years of experience) to drive the reliability, availability, scalability, and operational excellence of our global payment platform. Based in Shenzhen, you will take end-to-end ownership of production observability, incident response, service-level management, and cloud infrastructure reliability across mission-critical payment processing systems operating across Europe, Asia, and North America.

Key Responsibilities

Incident Management & On-Call

Participate in a follow-the-sun production on-call rotation as a senior incident responder. Lead incident management during SEV1/SEV2 events to optimize MTTR and operational effectiveness.

Production Operations

Diagnose, triage, mitigate, and coordinate the resolution of complex production incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.

SLO & Reliability Engineering

Define, implement, and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes across distributed services.

Continuous Optimization

Drive systemic reliability improvements through infrastructure automation, observability enhancement, capacity planning, performance tuning, and post-incident root-cause analysis (RCA).

Security & Compliance

Partner with global engineering teams to strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated payment environments.

Technical Leadership

Mentor junior engineers, eliminate operational toil through automation, and influence engineering teams to adopt resilience-by-design practices.

Qualifications & Requirements

Experience

8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.

Core Technical Stack

Strong expertise in AWS, Kubernetes (EKS), Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and modern observability platforms (e.g., Datadog, Prometheus, Grafana).

Distributed Systems Mastery

Deep understanding of distributed systems architecture, high availability, disaster recovery, capacity planning, and microservices orchestration.

Domain Expertise

Proven track record operating in payment, banking, fintech, or other highly regulated environments with strict PCI-DSS, security, and uptime standards.

SRE Methodology

Deep knowledge of core SRE principles, including SLO/SLI design, error budget management, alert governance, and toil reduction.

Location & Communication

Based in Hong Kong or Shenzhen. Excellent command of English (written and spoken) to lead cross-functional incident responses and collaborate seamlessly with global teams.

Leadership & Operational Excellence Ownership

Demonstrates strong end-to-end accountability for service reliability and customer impact under high pressure.

Structured Problem Solving

Applies a systematic and data-driven approach to troubleshooting, telemetry analysis, and incident resolution in complex distributed environments.

Crisis Management

Proven ability to command cross-functional incident response efforts, align stakeholders, and maintain clear communication during critical outages.

Engineering Culture

Champions a blameless post-incident culture, operational readiness, continuous learning, and technical mentorship.

Competitive package

A dynamic and innovative teamCollaborative, inclusive working environment where your contributions are recognized