Senior Site Reliability Engineer

MeridianLink, Inc.; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

MeridianLink, Inc. seeks a Senior Site Reliability Engineer to own day-to-day AWS operations, focusing on serverless services, production monitoring, backup posture, and incident response for a scalable cloud platform.

You will drive reliability across the lifecycle, from deployment through maintenance and updates. You will implement infrastructure as code (SST, Pulumi, Terraform), optimize costs, manage PostgreSQL across data stores, and mentor the team on best practices.

Qualifications

• Bachelor's degree required with 4-6 years of related experience.
• 5+ years in DevOps, site reliability, or platform operations with production responsibilities.
• 3+ years hands-on AWS experience focusing on serverless services (Lambda, SQS, EventBridge, CloudWatch, S3).
• Strong PostgreSQL administration, backup and recovery experience.
• Proficient in scripting for automation (TypeScript, Python, Bash).
• Solid Linux knowledge and experience with DNS, TLS, Docker, GitHub Actions and IaC tools.
• Experience with production monitoring, incident response, and on-call ownership.

Responsibilities

• Own day-to-day administration across AWS services, accounts, and access, as well as database administration across PostgreSQL and other data stores.
• Own backup posture across databases, S3 buckets, and queues; verify restores regularly and maintain a tested disaster recovery plan.
• Proactively monitor production — CloudWatch dashboards, metric alarms, log-based metrics, and Slack alerting — addressing operational issues before they impact users.
• Lead production debugging and incident response: build and maintain runbooks, participate in the on-call rotation, and resolve queue and dead-letter-queue failures through retry, redrive, and recovery.
• Continuously refine our infrastructure to ensure it is easily deployable and scalable: keep infrastructure as code (SST/Pulumi) accurate, retire unused infrastructure, and keep cost visible and justified.
• Share your knowledge of production operations with the team, fostering a culture of learning and growth.

Job description

As a Senior Site Reliability Engineer on our cloud engineering team, you'll keep our production environment healthy, secure, and running smoothly. This is an operations-focused role: you'll own the day-to-day administration of our AWS accounts and databases, backup posture across our data stores, and production monitoring and debugging for a fully serverless platform. Your work will span the operational side of the software development life cycle — from deployment to maintenance and updates — always striving for continuous improvement. You'll keep our infrastructure clean, easily deployable, and scalable, creating a stable operating environment for the whole team.

Responsibilities

• Own day-to-day administration across AWS services, accounts, and access, as well as database administration across PostgreSQL and our other data stores.

• Own backup posture across databases, S3 buckets, and queues; verify restores regularly and maintain a tested disaster recovery plan.

• Proactively monitor production — CloudWatch dashboards, metric alarms, log-based metrics, and Slack alerting — addressing operational issues before they impact users.

• Lead production debugging and incident response: build and maintain runbooks, participate in the on-call rotation, and resolve queue and dead-letter-queue failures through retry, redrive, and recovery.

• Continuously refine our infrastructure to ensure it is easily deployable and scalable: keep infrastructure as code (SST/Pulumi) accurate, retire unused infrastructure, and keep cost visible and justified.

• Share your knowledge of production operations with the team, fostering a culture of learning and growth.

Qualifications: Knowledge, Skills, & Abilities

• Bachelor's degree and 4-6 years of related experience or equivalent work experience.

• 5+ years of experience in DevOps, site reliability, or platform operations, with significant responsibility for production systems.

• 3+ years of hands-on experience with AWS, with an emphasis on serverless services (Lambda, SQS, EventBridge, CloudWatch, S3).

• Strong database administration experience: PostgreSQL operations, backup and recovery, and query performance; comfort administering other data stores.

• Proficiency in scripting languages such as TypeScript, Python, and bash for production automation and operational tooling.

• Strong understanding of Linux, DNS, TLS, Docker, GitHub Actions, and infrastructure as code (SST, Pulumi, or Terraform).

• Experience with production monitoring and alerting, incident response, and on-call ownership.