Site Reliability Engineer

Resolve Tech Solutions; Irving (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Resolve Tech Solutions is seeking a senior SRE/DevOps professional to lead incident response, triage, and rapid resolution for our production systems in Irving, TX. You will drive RCA, implement long-term corrective actions, and maintain runbooks and escalation paths.

You will optimize AWS services, monitor health across cloud environments, and collaborate with engineering, QA, and product teams to prevent recurrence of issues.

Qualifications

• Minimum 5+ years in SRE, DevOps, Production Support, or similar operational roles.

Responsibilities

• Serve as a primary responder for production incidents, ensuring rapid triage, mitigation, and resolution.

Skills

Incident response

RCA

On-call rotations

SRE

DevOps

Production Support

Cross-functional collaboration

SLOs

Linux

Networking

Distributed systems

Scripting

Education

AWS Solutions Architect

AWS SysOps

MongoDB DBA

Tools

AWS EC2

AWS ECS

AWS EKS

AWS Lambda

AWS S3

CloudWatch

IAM

RDS

VPC networking

MongoDB

New Relic

Postman

Intune

Firebase

ServiceNow

Jenkins

GitHub Actions

GitLab CI

Kubernetes

Kafka

SQS

RabbitMQ

Docker

Linux

Job description

“MUST HAVE” SPECIFIC KNOWLEDGE AND SKILLS

• Serve as a primary responder for production incidents, ensuring rapid triage, mitigation, and resolution.
• Lead root cause analysis (RCA) and drive long?term corrective actions.
• Maintain and improve incident response processes, runbooks, and escalation paths.
• Collaborate with engineering, QA, and product teams to prevent recurrence of issues.
• AWS Infrastructure OperationsSupport and optimize AWS services such as EC2, ECS/EKS, Lambda, S3, CloudWatch, IAM, RDS, and VPC networking.
• Monitor system health, performance, and capacity across cloud environments.
• Implement infrastructure best practices around reliability, scalability, and cost efficiency.
• Assist with deployments, environment configuration, and CI/CD pipelines.
• Database & Storage SupportManage and troubleshoot MongoDB clusters, including performance tuning, replication, backups, and failover.
• Diagnose query performance issues and collaborate with developers on schema optimization.
• Ensure data integrity, availability, and recovery readiness.
• Monitoring, Observability & AlertingUse New Relic, CloudWatch, and other observability tools to monitor application and infrastructure performance.
• Build dashboards, alerts, and telemetry that provide actionable insights.
• Continuously refine monitoring thresholds to reduce noise and improve signal quality.

• Experience with on-call rotations and 24/7 production environments.
• Work cross-functionally with the various teams in the organization and help establish SLOs and achieve those SLOs.
• 5+ years of experience in SRE, DevOps, Production Support, or similar operational roles.
• Strong hands-on experience with AWS services and cloud-native architectures.
• Proficiency with MongoDB administration and troubleshooting.
• Experience with New Relic or similar APM/observability platforms.
• Experience using additional tools like Postman, Intune, and Firebase, Service Now, Cloudwatch.
• Strong understanding of Linux systems, networking, and distributed systems.
• Solid scripting skills (Python, Bash, or similar).
• 5+ years Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, Cloudwatch, Service Now.
• Proven experience managing high-severity incidents and driving RCA processes.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, etc.).

ADDITIONAL SKILLS AND OTHER REQUIREMENTS

• Experience with container orchestration (ECS, EKS, Kubernetes).
• Knowledge of message queues (Kafka, SQS, RabbitMQ).
• Exposure to microservices architectures.
• Certifications such as AWS Solutions Architect, AWS SysOps, or MongoDB DBA.
• Working experience with IoT devices, and Microsoft Intune.