Senior Site Reliability Engineer

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 130,000 - 180,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking an experienced Senior SRE to lead cloud initiatives across Product Engineering, SRE, Cloud Automation, and Release teams.

You will design architectures, mentor staff, and ensure 24/7 availability while controlling cloud costs in AWS and related environments. The role emphasizes hands-on cloud deployment, automation, and collaboration across multiple engineering disciplines to deliver scalable, secure services.

Qualifications

• 7+ years of Systems/Applications automation in 24x7 Production support services environments.
• 5+ years of experience in DevOps, preferably DevSecOps, or SRE role in an AWS cloud environment.
• 5+ years’ strong experience with configuring, managing, solutioning, and architecting with AWS (Lambda, EC2, ECS, ELB, EventBridge, Kinesis, Route 53, RDS and DynamoDB, SNS, SQS, CloudTrail, API Gateway, CloudFront, VPC, TransitGW, IAM, Security Hub, Service Mesh)
• Fluency with one or more scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java/.NET development.
• In-depth OS knowledge in Windows and Linux
• Experience with IAM, Active Directory, ADFS, SAML 2.0, and Single sign-on practices.
• Experience using configuration management tooling for application deployment and workflow orchestration.
• Proven background of implementing CI/CD for projects.
• Track record of introducing automation to solve administrative tasks.
• Proficiency in Terraform

Responsibilities

• Drive discussions on trade-offs, best practices and risk mitigations for cloud deployments at scale.
• Design and implement cloud frameworks and deployments using best practices.
• Collaborate with Product and Support teams to plan and deploy product releases.
• Develop narratives, backlog grooming, epic planning, and sprint planning with Cloud Platform and Operations leaders.
• Build shared services to meet platform needs of teams.
• Ensure 24/7 availability and operational readiness of services.
• Implement proactive monitoring, alerting, trend analysis and self-healing systems.
• Educate and mentor team members on AWS concepts.
• Provide technical analysis and issue resolution in a 24/7 production environment.
• Research cloud technologies and stay current with industry trends.
• Conduct proofs of concepts on emerging technology.
• Participate in on-call rotation to reduce toil and avoid technical debt.

Skills

SRE/DevOps

AWS

Terraform

Python/Scripting

Linux/Windows

CI/CD

Automation

Monitoring

Education

Bachelor's degree in a relevant field

Tools

Terraform

CloudFormation

Kubernetes

GitHub Copilot

Ansible

Docker

Job description

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial services sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

We are seeking an experienced AWS solution design engineer/architect to join our infrastructure cloud team. The infrastructure cloud team is responsible for internal services that provide developer collaboration tools, the build and release pipeline, and shared AWS cloud services platform. The infrastructure cloud team enables engineers to build product features efficiently and confidently them into production.

As Senior SRE, you will be responsible for providing leadership, design and education across multiple teams and drive cross functional cloud transition initiatives. The role will work cross functionally across Product Engineering, SRE, Cloud Automation, Infrastructure and Release engineering to set the best practices of architecture, review deployment architecture and ensure that costs are managed and controlled in the public and private clouds.

Responsibilities

• Drive discussions regarding trade-offs, best practices and risk mitigations for cloud deployments based on hands-on, real-world experience gained deploying cloud workloads at scale
• Design and Implement cloud frameworks and deployments by leveraging previous experience, utilizing best practices and industry standards
• Collaborate with Product and Support teams to plan and deploy product releases
• Work with Cloud Platform and Operations leaders to develop narratives, backlog grooming, epic planning, and overall sprint planning processes
• Work with Engineering leadership to build shared services that meet the requirements and needs of the platform and application teams
• Ensure services are designed with 24/7 availability and operational readiness and rigor
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
• Educate and mentor team members, operations staff and other departments on AWS concepts
• Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment
• Monitor and research cloud technologies and stay current with trends in the industry
• Experiment and conduct proof of concepts on emerging technology
• Participate in an on-call rotation and identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load.

Knowledge and Experience

• 7+ years of Systems/Applications automation in 24x7 Production support services environments
• 5+ years of experience in DevOps, preferably DevSecOps, or SRE role in an AWS cloud environment.
• 5+ years’ strong experience with configuring, managing, solutioning, and architecting with AWS (Lambda, EC2, ECS, ELB, EventBridge, Kinesis, Route 53, RDS and DynamoDB, SNS, SQS, CloudTrail, API Gateway, CloudFront, VPC, TransitGW, IAM, Security Hub, Service Mesh)
• Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and/or .NET
• In-depth Operating System knowledge in both Windows and Linux
• Experience with IAM, Active Directory, ADFS, SAML 2.0, and Single sign on practices.
• Experience using configuration management tooling for application deployment and workflow orchestration.
• Proven background of implementing continuous integration, and delivery for projects.
• A track record of introducing automation to solve administrative and other business tasks as usual.
• Proficiency in Terraform

Preferred skills

• Proficiency in CloudFormation, or Ansible
• Experience with Claude Code, Git hub copilot or similar for development
• A history of delivering services developed in an API-first approach.
• Coming from a system administration, network, or security background.
• Prior experience working with environments of significant scale (thousands of servers)
• Good to have experience in Containerization concepts like Kubernetes

#LI-JM1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.